What was promised to takee only one hour ended up being FIVE hours! Lots of incompetencies throughout.
1/19/2025
Genesis C. VERIFIED CUSTOMER
Over 2 hour Long wait times, and air filter wasn’t changed.
1/16/2025
Gerald H. VERIFIED CUSTOMER
My vehicle was there a week and never received one phone call for an update. I finally called and a gentleman who wasn’t my advisor answered and let me know the status, and told me he would have my advisor call me
1/16/2025
Susan S. VERIFIED CUSTOMER
Bryan was great. But car came back with a dent on my drivers side and the blower motor when using my heater sounds like its going to explode.
1/15/2025
Sj B. VERIFIED CUSTOMER
Excellent service
1/12/2025
Gilbert M. VERIFIED CUSTOMER
8/10
1/12/2025
Jaime R. VERIFIED CUSTOMER
No estoy satisfecho con el servicio que me dieron , me llamaron mentiroso y no solucionaron ningun problema de mi carro ademas pague por algo que esta bajo garantia, mi carro tiene 20000 millas es 2024 , me arrepiento de haver comprado un carro con hyundai es la pero experiencia que he tenido aparte el servicio se enoja cuando el cliente le dice los problemas ,lo unico que le importa a hyundai es el dinero
1/11/2025
Michelle R. VERIFIED CUSTOMER
Ismael Gomez was a top-notch professional and great customer service for my first time at the Selma dealership went there because I’ve had bad interactions with the Visalia dealership. I did not tell them of this. Just wanted to see how their service was and it was amazing will continue to take my car back to the dealership.
1/10/2025
Sharron F. VERIFIED CUSTOMER
Very impressed with the staff in Selma, Ca. I have been to that location 2 times, for basic maintenance notifications and it has been smooth sailing. Absolutely no issues. I appreciate you Geovanni.
1/10/2025
Frank C. VERIFIED CUSTOMER
I drive 45 minutes for your service. I avoid Visalia and drive to you guys on purpose. When scheduling my service the female that made the appointment stated it would take about an hour and a half for the one recall needed. Upon arrival I’m informed three recalls are needed and it would take approximately three hours or more. Now that becomes a longer wait and no shuttle service is offered to Tulare; however I can be taken to Visalia. I agree and I’m told the shuttle will take 40 minutes to arrive. Next, Bryan comes out and says it gonna take all day because the tech let him know he’s got a lot of cars with the same situation. I make my wife drive the 45 minutes and get me. As soon as we make the return trip and pull in our driveway approximately 2 hours and 15 minutes from drop off I’m getting a call my car is ready. Just to turn back around and go pick up the vehicle. Waste of gas for no reason and my wife leaving work for no reason. Bryan was a good dude and super professional. Just a **** experience all the way around.
1/10/2025
Roni W. VERIFIED CUSTOMER
Customer service was helpful and friendly.
1/8/2025
Barbara C. VERIFIED CUSTOMER
Quick check in, listens to my questions about service and always makes my entire experience pleasant.
1/7/2025
Cheri M. VERIFIED CUSTOMER
The service was very good from the mechanic but I brought the car in on Monday at 8 am not knowing how long this would take. I got a ride and my car was not finished till Saturday. I know there was. New Years in there but I believe the customer service to your clients was horrible. Not knowing everyday. Waiting for a call back as I called every day and they said they would check and call me back and NO call back I had to keep calling. My check engine light went on in September and I came in 5 times before they figured out what was wrong and then they called and they said they had the parts to bring it in on Monday and no mention that they would have my car for 5 days. No courtesy car or idea that I would have no car for 5 days. I Love my Genesis and would recommend it to anyone but the customer service to get it fixed is unacceptable. Thank you
1/6/2025
Omar H. VERIFIED CUSTOMER
I appreciate the experience provided.
1/6/2025
Stacy A. VERIFIED CUSTOMER
Ismael is the best so kind and professional
1/5/2025
Cathleen L. VERIFIED CUSTOMER
The wait time to check my car in was a long time- about a half an hour before someone showed up.
1/5/2025
Dennis P. VERIFIED CUSTOMER
Eric never called me to let me know the status - he never returned my calls to get information. The only time I got in touch with him he said the car would be ready the next day by noon. When we arrived we were told he was no longer with the company and nothing had been done to the car. While it was a frustrating experience the car seemed to be operating properly when we finally received it.
1/4/2025
Lisa C. VERIFIED CUSTOMER
Ismael is always so friendly and courteous as is the other gentleman at the service desk today - I did not get his name but I should have, I have never had a bad experience in the service center!
1/4/2025
Karen H. VERIFIED CUSTOMER
Quick, easy service. Short staffed advisors were still attentive and friendly. Appreciate the good service.
1/4/2025
David C. VERIFIED CUSTOMER
Took care of issues another place did not. Thank you.