Beside having a very unfriendly representative he also didn’t seem to care for my concerns . The system is broken I told him I needed an oil change and only that he said it didn’t matter the only way to communicate is the text message . I told him my tires had just been rotated and balanced last week he said ok ok I just need to get the miles . None of the coupons Toyota sends on a weekly basis work nor did he care. Then I get the video that says what is wrong with the care which tells me they didn’t look at the car at all yes the filters needed to be changed which I said I do after every oil change . They just follow a list of recommended services without actually looking at the car because they would have noticed that the brake fluid had already been changed, the coolant had been changed spark plugs were recently changed . The belt had absolutely no cracks but also on the list so either they think you customers ate stupid or they are just really careless in their work . Why would I trust any recomendation from a service guy who basically said the computer knows best we don’t need to look at your car it’s irrelevant.
3/7/2026
Jill N. VERIFIED CUSTOMER
Nicole was upbeat, friendly, kept me up to date on my vehicle progress. She is an asset to Wesley Chapel Toyota.
3/6/2026
Diana S. VERIFIED CUSTOMER
He was super nice and happy he was able to get me out so quickly.
3/6/2026
Kanu V. VERIFIED CUSTOMER
Was very fortunate to have Nyah be the expert advisor for my very first service or my new vehicle. I switched from Honda to Toyota for my transportation!
3/6/2026
Sara H. VERIFIED CUSTOMER
Don has been great and so helpful every time I have come in!
3/6/2026
Joseph G. VERIFIED CUSTOMER
Josh is not the problem. Josh did a great job. It’s your car runners and reception so unprofessional.
1. Person 1 filling up wiper fluid had to be told to wipe excess spillage. Person gave me an attitude.
2. Person 2 touching and checking windshield for “pits” was also leaving oily fingerprints. I addressed the problem and repeated it back to me and did not bother to wipe prints off.
3. Person 3 too busy on phone and unaware of activities decided to attempt to open my hood not realizing that the wiper fluid refill had been completed.
I’ve been with Toyota as long as Rick Davis when he was a parts department personnel and since then, it’s not the same. I will return for my twice yearly alignment and one more tire rotation. That’s about it.
3/6/2026
Joe K. VERIFIED CUSTOMER
Thanks so much your employees are very kind and helpful and I appreciate them. Thanks again
3/6/2026
Artem M. VERIFIED CUSTOMER
Great service! The staff was professional, explained everything clearly, and my car was ready on time. I will definitely come back again.
3/6/2026
Roy W. VERIFIED CUSTOMER
Very competent and very courteous.
3/6/2026
Joseph S. VERIFIED CUSTOMER
Very, he does a great job
3/6/2026
Pat M. VERIFIED CUSTOMER
Alex was professional and explained in terms we could understand of the services our 12 yr old Venza needed.
3/5/2026
Nancy D. VERIFIED CUSTOMER
Richard is both professional and product knowledgeable that we come to Wesley Chapel for service of our 2 Toyotas.
3/5/2026
Toni C. VERIFIED CUSTOMER
Very polite and helpful with explaining service.
3/5/2026
Salvatore C. VERIFIED CUSTOMER
Joe provided excellent service. He presented the recommendations for service, prioritizing those requiring immediate attention, and identifying those that could be delayed to a future time. He arranged transportation to and from my house and expedited the work. Joe is a great representative of you shop.
3/5/2026
Franklin S. VERIFIED CUSTOMER
Rick is the BEST!!
3/5/2026
Nevin P. VERIFIED CUSTOMER
I will definitely prefer alex to deal with anytime I bring my truck in if possible
3/5/2026
Gonzalo M. VERIFIED CUSTOMER
Rick rock it! He has been the best service attendant that I ever had!!
3/5/2026
Anthony D. VERIFIED CUSTOMER
You didn’t put air in my tires. They’re all 30 Psi still. Nice