My complaint is not with Nicole but with the news that she gave me about my warranty. When I purcgased my truck i was told that i had a bumper to bumper warranty that was good until 102,000 miles. Now she explains to me that the repairs have to be approved by Toyota. But was not expkained to me at the time of me purchasing the vehilcle.
4/29/2026
Alexandra R. VERIFIED CUSTOMER
Joe was very helpful and great customer service.
4/28/2026
Tasha H. VERIFIED CUSTOMER
Nyah does and excellent job with our maintenance needs. She goes above amd beyond and treats us with royalty. Job well done!!! Go Nyah!!! We love ❤️ you!!!
4/28/2026
Lillian G. VERIFIED CUSTOMER
Not happy about the waiting I had to wait four hours
4/28/2026
Jennifer E. VERIFIED CUSTOMER
I ended up not staying for my appointment or leaving my vehicle. The wait time was 4 hours, which is unacceptable and I did not have the proper paperwork for a loaner car. Had i known ahead of time, I would have brought it. 4 hours to wait for a recall and tire rotation is ridiculous
4/28/2026
Dean W. VERIFIED CUSTOMER
Josh and the Garage Staff did an Amazing Job Today!
Thanks! - To Everyone!
4/28/2026
Kathleen V. VERIFIED CUSTOMER
The service advisor was awesome and I love Wesley Chapel Toyota! My only issue is the time the service takes-almost 3 hours for an oil change and tire patch even though I arrived at 7:35 for the 7:45 appointment.
4/28/2026
Christy B. VERIFIED CUSTOMER
You have a fabulous staff over there thank you Rick Davis as always have a great week
4/27/2026
Marjorie S. VERIFIED CUSTOMER
We appreciate your service and you could go ahead and give us an appraisal since you have seen our vehicle
4/27/2026
Matthew D. VERIFIED CUSTOMER
He was great and got my vehicle finished and me out in record time.
4/27/2026
Jose T. VERIFIED CUSTOMER
Nice service
4/27/2026
Cameron S. VERIFIED CUSTOMER
Joe is awesome he always treats me good and helps out with everything
4/27/2026
Gordon M. VERIFIED CUSTOMER
Kept informed during process and service of truck was great.
4/26/2026
Danielle M. VERIFIED CUSTOMER
When I turned my car and I explained to them every time I come they have to do something with their machine to recalibrate it for my car. The last time I was there the service advisor asked if I had any work on the front end done. At the time I couldn't think of anything, and then I remembered that I had the airbag replaced for the recall. Ever since then they've been having trouble doing my alignment properly. My steering wheel is pointing to the left and my wheels are going to the right. Now I have to spend an hour driving there and waste time so that they can redo it.
4/26/2026
Rohan P. VERIFIED CUSTOMER
Very good service answer all concerns very confidently and respectfully.
4/25/2026
Philomena H. VERIFIED CUSTOMER
Excellent customer service with car repairs and the loaner car that I used
4/25/2026
Anthony C. VERIFIED CUSTOMER
Nyah was awesome as was the guy with the really long hair that checked us in - sorry I didn’t catch his name but he was awesome too!
4/25/2026
Harold K. VERIFIED CUSTOMER
2 hours. 35 minutes for a simple oil change. Too long