Took too long and then Damien left at his end of shift without telling me or updating me regarding my car.
2/22/2025
Barbara S. VERIFIED CUSTOMER
Wait was a little longer than stated but that was Ok. Seems to have been a pretty busy day!
2/22/2025
Christopher C. VERIFIED CUSTOMER
Thank you
2/22/2025
Karen B. VERIFIED CUSTOMER
Super knowledgeable and a pleasure to work with great customer service
2/22/2025
John L. VERIFIED CUSTOMER
Great work
2/22/2025
Jennifer P. VERIFIED CUSTOMER
I arrived on time for my 12:30 appointment. I was told my service advisor would be with me in about 5 minutes. After sitting there for 20 minutes I finally got out of the car and asked a valet how much longer I was going to have to wait. 5 minutes later another advisor came out. Finally I was checked in and the service took a little over an hour which was what I expected. Richard called me on the phone told me about my car and then asked me to come to his desk. I went directly to his desk from the waiting area. So it maybe took me 30 seconds. I went to his desk and he was in the phone and didn’t even acknowledge me. Another young man asked me if I was waiting for Richard and I said yes. He could tell I was not happy and he got my paper work for me to sign so I could get my car. My time is valuable and I made an appointment for a reason. Leaving me to sit in my car and wait on Mr Richard is completely unacceptable!
2/22/2025
Eileen R. VERIFIED CUSTOMER
Rick did a great job!
2/22/2025
Brandon B. VERIFIED CUSTOMER
I felt as if they were only trying to sell me services that my vehicle did not need
2/22/2025
Valdemar B. VERIFIED CUSTOMER
Customer service is amazing.
2/21/2025
Deborah B. VERIFIED CUSTOMER
I asked them to do the brakes, but when they finished the brakes were not done becase the mechanic didn't do break jobs. Scott, our service guy, is very helpful. He does his best.
2/21/2025
Slyvia L. VERIFIED CUSTOMER
Toyota has been excellent in the maintenance business, but about Cesar his costumer service was very poor.
Thank you!
2/21/2025
Thomas M. VERIFIED CUSTOMER
Joseph did excellent
2/21/2025
Diana K. VERIFIED CUSTOMER
Thank you and Jospeh for wonderful care and service
2/21/2025
Melissa B. VERIFIED CUSTOMER
Joe was very professional and kept me up to speed throughout the repair process.
2/21/2025
Monica T. VERIFIED CUSTOMER
The service provider was very helpful and respectful. He also made sure everything was done quickly and I was comfortable while waiting.
2/21/2025
Danny R. VERIFIED CUSTOMER
Great service in a timely manner
2/21/2025
Wallace O. VERIFIED CUSTOMER
I spent 3000 dollars and they didn’t fix the problem I brought it in for. Should have test drove it.
2/21/2025
Darrin K. VERIFIED CUSTOMER
Thanks for keeping the old car in great shape! The new AC has that new car smell.