Wesley Chapel Toyota Auto Repair Service

Amanda is always amazing with me. My car is not a regular car because it has been modified for my husband that is in a wheelchair but she always makes sure everything is good.

My experience with Alexander Ro was great! We were very satisfied with our overall service. Thank you

When I had my vehicle in for its 5000 mile check several weeks ago, I asked Alex for the price of the cross beams as well as the installation. He quoted me the correct price for the part, which I had already verified at Sun Toyota. He told me the installation was $125. I told him I would call back to schedule the appointment when I had the additional money. I called last week and ordered the part. Dakota called me earlier this week to tell me the part was in and to schedule the installation. I asked him to confirm the installation price. He said he would find out and get back to me. No one got back to me. When I went in there today, I was given a totally different price. Alex tried to explain that it was an hour and a half job. The parts manager at San Toyota had actually printed off the installation. Instructions for me gave them to me and told me it was four screws and it took approximately 10 minutes. I would’ve done it myself except that I didn’t want to mess with the moonroof. I was quite upset with the fact that I was quoted one installation price and then when I came in today, I was given a different price. No one bothered to call me back to tell me the difference. Due to problems with both son Toyota and your Dealership, I did not even purchase my car here. I called to a dealership in Iowa that my daughter had previously dealt with ordered my car through them and had it shipped here on a semi. I was hoping to find a reputable dealership in the area that would be able to handle my service needs. I also purchased an extended warranty for 100,000 miles. Alex told me there was nothing they could do about that. I just needed to keep a copy of it with me because it was not a company they ever dealt with. This is very concerning. Overall, I’m very disappointed with the service I received there today.

Great friendly service.

Jared Murphy did a Great job. Very kind and helpful. Answered all my questions. I'll look for him the next time I'm in the service department. Thanks Jared Jean French

Everyone was very nice. Mr. Kinspel made sure everything was taken care of and was stress free. I appreciate all the work the team did to get my car ready. Always have a great experience here. Thanks again!

Rich was great and helpful!

Don was a very professional and courteous. Knew what was the problem immediately and gave me details. And also informed it was covered under customer support program after I inquired about it.

Danielle was professional and courteous.

Always great and efficient service. Friendly and personable staff :)

Outstanding job

I drive 30 minutes to this dealership because the service that Joseph Knispel has provided time and time again thank you very much I greatly appreciate it

Great customer service!

The whole team did a great job providing support and communication.

Everything was so quick and efficient!

Miss the cookies and the shuttle instead of waiting.

Damian was an awesome Service Advisor. I would recommend him to anyone I know coming into Wesley Chspel Toyota for service.????????????????

I was told the part would be in the next day, it wasn’t and no one called to tell me my truck was not ready, I had to call and find out myself. I was charged $42 for the loaner car and no one has told me why. I brought it back with the same amount of gas I got it, half of tank.

Excellent prompt service.

Joe Knispel, listened to my concerns and addressed them accordingly. He is a great value to your team and it was a pleasure to have him be my point of contact for Toyota during my service appointment. I couldn’t have had a better experience! Thank You!