Wesley Chapel Toyota Auto Repair Service

Scott King is the best service advisor we have ever had and we've owned multiple Toyotas over the last 30 years. Give the guy a raise. He's the best!!

Excellent service..

Thank you, I appreciate the professionalism,timeliness, and customer care shown.

THANK YOU RICK

She was very rude and nasty

Joe is always very nive and professional, as well have my car done within the time he estimates. He’s my favorite.

Joesph Didio is very nice and patient and helpful,knowledgeable, Give him a raise ????✌️

She was very friendly and attentive to detail! Also very thorough with explaining the job being done.

Very good very professional and nice nice nice

Very kind and he was trying to help me always

My advisor was very helpful

Thank you Josh!

She did everything she could to get me out

Less than an hour! Fantastic and friendly service.

Scott King provided a great experience. He kept me informed on progress of work on my vehicle.

I had an appointment for a simple oil change and tire rotation at 12:30 PM, but didn’t leave the dealership until after 5:30 PM — over five hours for basic maintenance. That’s completely unacceptable. During the visit, the service department told me that my windshield washer fluid hose needed to be replaced, and quoted me nearly $900 for the repair. I declined the service because I know it’s a $20 part I can replace myself. They claimed that if I had approved it, the work would have been done by 5 PM. Funny enough, even without authorizing the repair, my car still wasn’t ready until after 5. I watched multiple customers who arrived after me get in and out quickly, while I sat for hours. To top it off, when the service rep finally said, “Your car’s been done,” we went outside — in dangerous lightning with our kids in tow — only to find our vehicle wasn’t even pulled up yet. No one thought to check or bring it inside for us before sending us out into the storm. Eventually, someone brought the car into the garage, but by then, the experience was already frustrating and disappointing. This visit felt disorganized and unprofessional. If an oil change and tire rotation take five hours, and your staff isn’t even checking that the car is actually ready before sending families outside in severe weather, then something is very wrong with your operations. Also we noticed the promise time on the paperwork we received on the vehicle was 13:30 and we didn’t leave until after 1700.

Super kind extremely helpful.

Naya was great to work with kept me up to date on what was going on with my vehicle. I will be requesting her for any of my future maintenance needs

Very professional

Check engine light is still on