Alex Ro is an ideal service rep.
He is knowledgeable, personable, and available even after hours and days off via his cell phone, and is always able to work us in on short notice.
Alex is outstanding!
9/23/2025
Maria P. VERIFIED CUSTOMER
Damian was amazing great service friendly and very professional,
Many thanks
9/23/2025
Neel P. VERIFIED CUSTOMER
Josh was absolutely great at the car service center! From the moment I arrived, he greeted me with professionalism and a friendly attitude. He clearly explained what needed to be done, answered all my questions without rushing me, and made sure I felt confident about the service. The whole process was smooth, quick, and stress-free thanks to his attention and care. It’s rare to find someone who combines technical knowledge with such great customer service. Highly recommend asking for Josh if you need work done on your car!
9/23/2025
Mirella S. VERIFIED CUSTOMER
Damian is always professional, keeps me updated on anything that is done to my vehicle. I cannot leave out that Damian listens to me when I talk and always reassures me. My questions are always answered. Thank you for a phenomenal job every time I come in.
9/23/2025
Billy N. VERIFIED CUSTOMER
Mason Vozenilek is the best man to service his customers.
9/22/2025
Wilma B. VERIFIED CUSTOMER
Good service, no pressure.
9/22/2025
Nancy V. VERIFIED CUSTOMER
Damian G was great! Polite, professional and caring. Made the wait easier.
9/22/2025
Rishi B. VERIFIED CUSTOMER
Mason was friendly, helpful, and trustworthy. I enjoyed my experience with him today and appreciated his attention to detail in explaining everything
9/22/2025
Frank M. VERIFIED CUSTOMER
Miss Nyah, was on top of her game as a customer service representative for Wesley Chapel Toyota she took care of my car when I got there. She gave me step-by-step what to expect and timely fashion and she did a professional job. Wesley Chapel should be happy to have someone like her all team members should be trained just the way she was trained. Awesome I thank you again Wesley Chapel. I will be back again definitely and ask for her. Thank you so much
9/22/2025
Gregory H. VERIFIED CUSTOMER
Rich was helpful as always. Appreciate it.
Regarding the trade-in amount… I declined that here in the survey because I had already received one when I was on site.
9/22/2025
Suresh K. VERIFIED CUSTOMER
I had hoped that they will catch the issue with my AC not cooling when they did the inspection. Instead I was told later that the ac service does not cover looking at the rest of the ac sub system. I was asked to do evac and refrigerant service and then troubleshoot afterwards which would require additional diagnostic fees. I just felt I was being sold services that were not even required. Was very disappointing
9/22/2025
Wanda P. VERIFIED CUSTOMER
Donal was great. The only thing am a little disappointed is who ever drove my van stain the driver seat with something black. It could be oil or grease. Not sure.
9/22/2025
Shauntrell M. VERIFIED CUSTOMER
Toyota of Wesley Chapel is the greatest customer services most excellent I appreciate everything that the team does thank you Toyota Wesley Chapel
9/21/2025
Ray C. VERIFIED CUSTOMER
Pleasant to work with Wesley Chapel Toyota
9/21/2025
Yisenia T. VERIFIED CUSTOMER
Excellent service from the moment I booked my appointment. Love the technology innovation and the communication is on point. Keep the great job up!
9/21/2025
Jaimin T. VERIFIED CUSTOMER
Courteous staff
9/21/2025
Ozell H. VERIFIED CUSTOMER
The service department provided excellent service, and the staff was particularly accommodating. The service was efficient, and I anticipate a similarly positive experience during my next oil change.
9/21/2025
Lawrence Z. VERIFIED CUSTOMER
Timely, professional, and courteous.
9/21/2025
Martha K. VERIFIED CUSTOMER
It’s always a pleasure working with Damian. I have complete trust that I will get the best service and advice on what my vehicle needs. He is always very kind and courteous.
9/21/2025
Neisa S. VERIFIED CUSTOMER
They were so amazing i was very pleaze with my service.Damian so awesome.