There have been several times in the past, not just this appointment, I have had a long wait for my car while it’s been serviced. I waited 2 hours for a routine 10,000 mile servicing appointment, making me late for my own job, despite making a 745am appointment. I reviewed more closely after the appointment the inspection sheet and it wasn’t marked down that the tire rotation was completed. I’m not sure if this was an error/forgivable mistake but now I’m not even sure if it was completed. Not sure if Rodney was just having a bad day or not but he was a little rude/short with me when I kindly checked on the status of my car at 950am when I was told it would be done by 930 in time for me to leave for work; he didn’t recognize me/asked me who I was with when he definitely should have recognized me from me dropping off my car and handing him my keys and the multiple times he has helped service my car(s) in the past. Overall, I have never been impressed with this Toyota servicing department.
1/23/2025
Sarah T. VERIFIED CUSTOMER
Rodney always takes great care of my family!
1/23/2025
Chad R. VERIFIED CUSTOMER
Was a quick easy trip
1/23/2025
Brenda G. VERIFIED CUSTOMER
Excellent service
1/22/2025
Judy C. VERIFIED CUSTOMER
Thanks for getting me in and out quickly as I was early.
1/22/2025
Lisa A. VERIFIED CUSTOMER
Rodney and the staff provided great service! They were on schedule and very thorough. I am very satisfied working with this team of professionals.
1/22/2025
Melanie B. VERIFIED CUSTOMER
Great job Rodney. Very professional
1/21/2025
Daniel K. VERIFIED CUSTOMER
He did a good job
1/19/2025
Connie S. VERIFIED CUSTOMER
The staff was excellent
1/18/2025
William H. VERIFIED CUSTOMER
Very professional
1/18/2025
Paul E. VERIFIED CUSTOMER
Service performed to my satisfaction in a timely manner.
1/17/2025
Jim M. VERIFIED CUSTOMER
Excellent service!
1/17/2025
Scott G. VERIFIED CUSTOMER
It did take longer than expected for the service to be completed.
1/17/2025
Keith D. VERIFIED CUSTOMER
Very professional answered my questions to my satisfaction
1/16/2025
Rodney L. VERIFIED CUSTOMER
Great service as always, rodney always treats me like family
1/16/2025
Denise P. VERIFIED CUSTOMER
So glad I was taken care of right away with great courtesy and professionalism.
1/16/2025
Virginia M. VERIFIED CUSTOMER
Very good service
1/16/2025
Jamie H. VERIFIED CUSTOMER
We had my daughter at wvu car towed there for an electrical issue. They saw the car first thing in the morning and was repaired within the hour. So pleased with the service!
1/15/2025
Jean C. VERIFIED CUSTOMER
Service and wait time were great
1/14/2025
Michael G. VERIFIED CUSTOMER
My intake person always does a great job. I asked for spare tire to be inflated properly to remove code from dash, but this was not done. All other work done well.