they did a hard reset to the computer. when I picked up my vehicle the computer was blank, which I have to download everything again, I’m bad with technology that I couldn’t do it. I ask for help and an associate that was there was trying to help me, but he also couldn’t do it. so he when inside to let the advisor Kelly, and she came out to help me. also they didn’t put a sticker to my car for the next oil change is due. they not even took the old sticker. so now I’m question me if they did the oil chance.
7/26/2025
Simon Y. VERIFIED CUSTOMER
Daniel is awesome
7/26/2025
Ernesto Q. VERIFIED CUSTOMER
Se supone que tenía cita programada y no me atendieron, llego más gente y los atendieron primero, paso media hora y me bajé a reclamar y sólo así me dieron el servicio diciendo que con quien tenía la cita no estaba, entonces para que programan con alguien que no estará, segundo, pedí el servicio de transporte para no estar esperando ahí y me dijeron que esperaría más en esperar el transporte que en lo que me entregaban mi camioneta, dije está bien y pasó la hora que dijeron que tardaría, una hora y media y 2 horas y hasta que salí a ver que pasaba metieron mi camioneta al servicio, me hicieron esperar 2 horas y media para realizarle un servicio de 20 minutos, entiendo el que haya más gente, pero el problema es que no hablen con la verdad y hagan perder a uno el tiempo en la agencia pudiendo irme por mi cuenta si me lo hubieran dicho desde un principio. En fin, pésima experiencia.
7/26/2025
Nelly M. VERIFIED CUSTOMER
Thank you
7/25/2025
Ha N. VERIFIED CUSTOMER
Great service, attitude, just bad line call didnt hear what the person said, speak in a low voice.
7/25/2025
Geraldo M. VERIFIED CUSTOMER
The waiting period for a relative simple service was too long. Juan the person that handle my service did a great job of explainig everything clear.
7/25/2025
Albert B. VERIFIED CUSTOMER
I've worked with Michael for several years helping me to keep my 2019 Lexus 350es ultra luxury
In perfect condition I wouldn't take it anywhere else
7/25/2025
Linda B. VERIFIED CUSTOMER
Kelli was very friendly and helpful.
7/25/2025
Dawn M. VERIFIED CUSTOMER
Very fast and easy service
7/25/2025
Jon K. VERIFIED CUSTOMER
Good job everyone. Thanks.
7/25/2025
Eddy P. VERIFIED CUSTOMER
Eduardo was great from start to finish
7/25/2025
Dan S. VERIFIED CUSTOMER
Prompt, good job
7/25/2025
Freddy D. VERIFIED CUSTOMER
They all were very helpful, friendly, and happy at their job. So grateful to be treated with the upmost and good service.
7/24/2025
Max E. VERIFIED CUSTOMER
Eduardo is the reason I keep coming to Las Vegas Toyota with trust and feeling comfortable that my car and my purse are in great hands. And I drive in all the way from Los Angeles SPECIFICALLY for the care of my car. Eduardo has consistently given stellar care _ STELLAR _ care.
My daughter is learning how to drive now and we will both be coming to Las Vegas for her as well, so long as Eduardo is at Toyota and in charge of our vehicles. In fact, whatever high praise I give Eduardo here CANNOT come up to paint the picture properly.
He drives the vehicle himself to make sure the repairs feel right, he connects with Ryan Strange the mechanic, he looked around the car with me and talked about the work that Ryan did. I mean, for crying out loud! I will definitely keep driving up to LV for this car. I feel she is in SUCH GOOD condition at her age BECAUSE of Eduardo.
I have asked Eduardo to take care of himself, exercise and eat the right foods so we both stick around for a long time in good health. Now, I ask that at Toyota LV, you too take care of Eduardo and make SURE he feels appreciated. because he sure is bringing you constant business.
Thank you so much!
Max
7/24/2025
Gary J. VERIFIED CUSTOMER
I've never had a bad experience with your people. They're all great.
7/24/2025
Marisol G. VERIFIED CUSTOMER
Thank you for your great customer service!!
7/24/2025
Noe M. VERIFIED CUSTOMER
Eduardo Aguilar is a very professional person. That's why I always ask to speak with him.
7/24/2025
Ederlina S. VERIFIED CUSTOMER
JovanWulkins was very helpful and has an amazing customer reassurance.
7/24/2025
Casals D. VERIFIED CUSTOMER
Today I had a very bad experience. I went for a promotion, and when it was time to pay, the manager came to tell me that it wasn't the price. After I had already changed my car's oil, I consider it a consumer scam. I paid it to avoid problems, but it was better not to have paid due to a lack of respect. I consider it a consumer scam, and I'm going to go wherever I have to to reclaim what's mine.