The appointment was scheduled weeks in advance to ensure that the recall part would be in stock and ready for installation. Upon checking estimated time of completion was given similar to what was quoted at time of scheduling…I drive in 1.5 hours one way for the service and I sit and wait. An hour and a half past the estimated time for completion and still no communication. Then when I asked why the delay, at least they were honest and informed me they had to go to another location to obtain the part. What should have been 2.5 hours turned into 6 hours.
3/24/2026
Heather G. VERIFIED CUSTOMER
Always excellent customer service
3/24/2026
Reynaldo P. VERIFIED CUSTOMER
Kelli is very accomodating.
3/23/2026
Heather P. VERIFIED CUSTOMER
Everyone was very helpful. And took the time to help me
3/23/2026
Sean K. VERIFIED CUSTOMER
Roberto was very friendly and kept me informed of everything going on with my vehicle. Definitely a great employee!
3/22/2026
Otis L. VERIFIED CUSTOMER
I’ve always received service above and beyond my expectations. Thank you for your service Care Concern team for my Car.I, Appreciate you and your Team. Thank You.
3/22/2026
Rosemary M. VERIFIED CUSTOMER
Excellent
3/22/2026
Candelaria R. VERIFIED CUSTOMER
Fast and great customer service
3/22/2026
Carlos T. VERIFIED CUSTOMER
Psi still not set up all the same on tires and I went for the 5,000 mile service and just got a simple tire rotation that’s all they did
3/22/2026
Henry T. VERIFIED CUSTOMER
Kelli was awesome
3/22/2026
Alex G. VERIFIED CUSTOMER
Justin Leonard has taken care of me and my wife the last 5 years. We love our Toyotas and always appreciate his professionalism and personality. The man is first class!
3/21/2026
Enrique S. VERIFIED CUSTOMER
This is the fourth time. I take the car to fix the liner, and he’s still leaking.
3/21/2026
Raul Z. VERIFIED CUSTOMER
Muy buen servicio, todo listo el mismo dia, super rápido todo...bendiciones
3/21/2026
Sylvia R. VERIFIED CUSTOMER
Dan was very pleasant and professional.
3/21/2026
Morgan A. VERIFIED CUSTOMER
Not very satisfied at all. I had to go back to get this service because the prior service was done incorrectly caused my oil to leak everywhere. This a year old car and it should not have been leaking oil at all. Due to this error, there is a big oil stain in my apartment parking spot. My apartments charge for oil leaks in their apartment parking spots.
3/21/2026
Sergio T. VERIFIED CUSTOMER
Justin was super nice and knowledgeable. My vehicle was delivered as promised
3/21/2026
Orsolya C. VERIFIED CUSTOMER
Every single person started to talk to me Spanish ( I do not speak Spanish) and a first 10 minute 2 person ask me where I am from. I find it very odd and why is that matter where I am from when I am getting a service for my car???
3/21/2026
Yordanys M. VERIFIED CUSTOMER
Helmer es un excelente servicio humano y es muy profesional en su trabajo. Para mi tiene las 5 estrellas ya que hace todo lo posible porque el cliente se vaya satisfecho y complacido. Muy agradecido con Dios de que me haya atendido El
3/21/2026
Pamela R. VERIFIED CUSTOMER
He was very polite and explained what I should Do and what could he done later and when. Then he kept me up to date on the progress and personally came to get me when the car was ready.