Michael McDermott Toyota Lass Vegas Nevada did an excellent job on get service completed on my 2018 RAV 4LE it round like it never did before Micheal also deserved to be promoted the next higher level his skill s in dealing with customers is excellent I recommend that Micheal be paid in the next higher pay scale above his associates. Micheal
Keep up the good work
10/10/2024
William H. VERIFIED CUSTOMER
I want to thank Roberto for stepping up and helping my wife. We were just in for an oil change last Friday and Monday a service notice came up on our dashboard. I was able to schedule an online appointment that night for Tuesday morning with another service advisor but when Roberto noticed my wife being back he took over and helped her. Really happy with the service he provides to us.
10/9/2024
Maria L. VERIFIED CUSTOMER
thanks for you great job Eduardo
10/9/2024
Duc D. VERIFIED CUSTOMER
Will come back to get it fixed
10/9/2024
Seville S. VERIFIED CUSTOMER
Professionalism, Level of Service of Excellence!!
10/9/2024
Gilmar N. VERIFIED CUSTOMER
nathalie Feliciano nice person have experience thanks alot
10/9/2024
Gina M. VERIFIED CUSTOMER
I just felt he was not concerned about the issues I was having
10/9/2024
Gary O. VERIFIED CUSTOMER
Great service.
10/9/2024
Lou E. VERIFIED CUSTOMER
Def the best
10/8/2024
Karen N. VERIFIED CUSTOMER
I had an appointment for 7 AM. I was there at 6:45 first in line. All I got was an oil change no filter when I called on the phone. The lady told me that I could get the oil changed and with some other things that cost $109 Like filter or whatever the coupon was from you guys when I talk to the guy that was in charge of my car act like he didn’t know what I was talking about so I was $99. I was there for almost 2 hours and I had to ask for my car that was in charge of my car , didn’t say anything to me when I was standing at his desk and he just walked past me so I went back to the cashiers desk and asked for management. I didn’t expect to stay there for almost 2 hours for oil change. I will never come back there again.
10/8/2024
Sally H. VERIFIED CUSTOMER
We t in for a recal service on my vehicle and i regret coming to this location. Not only did theservice take 24hrs but the communication was horrible. Gladi was off those two days if not i would of been left with no car for 24hrs. Luckily i have my hisband help me with rides because even the shuttle swrvice was hard to get ahold of. Receptionist lazy girls trying to brush off their job had me going to two people for my keys when they had them the whole time and with attitude. (Oh! It was from yesterday?shouldve said that) yeah no ****!!!
10/7/2024
Alejandra H. VERIFIED CUSTOMER
My car continues to show problems. It is having problems starting. I was told I need to take my car to be checked when it is not working. How? If I don’t charge the battery , the car won’t start.
10/7/2024
Karla D. VERIFIED CUSTOMER
I was originally told that my car would be done between 2-3 hours after dropping it off but it ended up taking 7 hours and no one called, emailed, or texted to let me know. I had to reach out to get the status update on my car and Kelli wasn't even available. When I was finally told it was ready I wasn't told that the service department closes at 4pm and since I was busy when the text was sent I didn't have a chance to get my car until a little after 4. Also the website stated that I would get a complementary car wash but I didn't. I used to come to toyota for servicing and decided to start up again but now I see why I stopped.
10/7/2024
Reame S. VERIFIED CUSTOMER
Great service.
10/7/2024
Jacqueline O. VERIFIED CUSTOMER
No comment
10/6/2024
Alicia N. VERIFIED CUSTOMER
Nelson muy amable contesto toda mis preguntas satisfactorias muy bien
10/6/2024
Sandy K. VERIFIED CUSTOMER
Fast, friendly service
10/6/2024
Carol G. VERIFIED CUSTOMER
Benito was so courteous, helpful, nice, professional, knowledgeable, listened to us, and made is feel appreciated. We stopped bringing our car sure to a bag experience with another rep, but now we're definitely going to keep coming back thanks to Benito, and as long as he is the one why takes care of us. Thank you so much for your excellent service Benito!!
10/6/2024
Clinton K. VERIFIED CUSTOMER
Every visit to your dealership has been excellent. Mike is very helpful and personable. He makes the whole service experience that much easier. We’re happy that he’s our service advisor. We choose to drive across town for the exceptional service. Our expectations were high as we received great service at your other dealership in Huntington Beach for many years. Keep up the good work!