Lexus of Glendale Auto Repair Service

Efficient, responsive, professional!

I am constantly disappointed in the service of Lexus of Glendale and am in the process of hopefully getting rid of this car so I don’t have to risk further damage to it done by the incompetent mechanics here.

Great service, thank you Danny was very helpful and professional . Satisfied with services

Jorge is amazing Liz His service has been very helpful and excellent . 5 stars for him

Jorge was amazing! Very friendly and super helpful. Our experience was top notch! Thanks your team!!

Danny is the best he’s so kind and goes above and beyond every time. I really appreciate him

Very good service

Our service rep, Zareh youssefi was very courteous, helpful and professional and the ladies responsible for paperwork were very kind and helpful. Thank you

Thank you

Jorge is the best.5 Star consultant.

Sergio was amazing! Keep up the good work!

Hi Chris, Thank you for reaching out. Before I dive into my concerns, I want to clarify that my service consultant, Danny, has been exceptional—a consummate professional and a bright spot in this experience. Generally speaking, I have always been very pleased with the service at Lexus of Glendale. However, my recent experience regarding a persistent creaking sound from my front wheels has left me deeply disappointed. I have raised this specific concern during multiple service visits while my vehicle was still under warranty. Despite my consistency, it appears these reports were either neglected or intentionally left out of my service records. I find it suspiciously convenient that this issue was only "identifiable" now that I have surpassed the 50k-mile warranty mark. Losing confidence in the build quality of a Lexus is one thing, but losing confidence in the integrity of the service department is another. Danny was finally able to get a technician to identify the source—the control arms—which I am now being quoted around $1,500 to repair. I am struggling to understand two things: Why was this not identified sooner when I brought the car in with the exact same symptoms under warranty? Why is there a complete absence of notes in your system regarding my previous reports of this noise? The handling of my account feels negligent at best. I look forward to hearing how you plan to address this discrepancy. Thank you, -JP

Great experience at Lexus Service in Glendale! Taha was friendly, professional, and efficient. He explained everything clearly, finished on time, and made the whole process smooth and stress-free. Thank you

Diego was attentive and very detailed professional. I came a bit frazzled but Diego had a very calm demeanor and answered my concerns with ease that I knew I was in excellent hands. When dealing with cars, I often feel like I’m not taken seriously due to my lack of knowledge but Diego did not make me feel like that which I appreciated. From the moment I came in and to when my car was ready, Diego gained my trust that he had everything handled and that I can rely on him and the Lexus of Glendale team. All around great experience.

Danny continues to support my needs and is always available to answer my questions and problems. He is always pleasant to talk to and maintains respect to all his customers. Thank you Danny for being a cordial & excellent service advisor.

Excellent service very satisfied

Chris is the best !!

Professional friendly and timely service.

Jorge has always been above and beyond ever since he’s been my service advisor. He walks me through everything I need to know. He’s honest with me & tells me how it is. He ls one of the reasons why I come back to a Lexus dealership to get my service done.

Mark helped me at the Glendale Lexus and he was really wonderful. Great service and professional.