Randy was extremely professional and helpful. The employee working the cashier counter was as well. Great service as always.
6/20/2026
James L. VERIFIED CUSTOMER
Great service!!
100% gooooooood
I love lexus
6/20/2026
Rafayel M. VERIFIED CUSTOMER
Wonderful service. Every time I visit, it’s even better. Thank you for such a great service.
6/19/2026
Tommy H. VERIFIED CUSTOMER
Randy was fantastic!
6/19/2026
Wilfredo Jose. VERIFIED CUSTOMER
I will like to say that my experience with Mr Sean was completely a success. He took the initiative to fully educate on the behalf of how the service would benefit me service wise and financially. He was very professional throughout the entire event which I’ll like to highlight. I would definitely recommend him to family and friends. Primarily, job well done.
6/19/2026
Gabby R. VERIFIED CUSTOMER
Always great service!
6/18/2026
Luis T. VERIFIED CUSTOMER
As always, your service department is friendly, welcoming, and consistently reliable. Mark, who assisted me during my visit, was especially helpful and professional. I’ve never had an issue that wasn’t resolved, and I truly appreciate the dependable service every time I come in.
Juana
6/18/2026
Lorraine W. VERIFIED CUSTOMER
Checkin was busy and after 15 minutes, I got out of the car I was met by a service person and I said I had requested Danny.
From that point on, everything was handled well and my car was ready right at the appointed time.
Thank you.
6/18/2026
Robert V. VERIFIED CUSTOMER
Randy was exceptional to work with! He converted a stressful situation to an easy interaction that allowed us to feel valued, and respected. Randy is truly an asset to Lexus Glendale.
6/17/2026
Karolina S. VERIFIED CUSTOMER
The prices were inflated and repairs offered were arbitrary and not necessary.
6/17/2026
Jorge H. VERIFIED CUSTOMER
My experience with the service department at Lexus of Glendale was extremely disappointing.
I had a scheduled appointment at 10:00 AM and arrived 15 minutes early. I was initially told my vehicle would be ready in less than two hours. After waiting 2½ hours, my service advisor, Taha Aoukal, informed me that my vehicle needed an additional service and assured me it would take less than one more hour.
Instead, I ended up waiting 4½ hours before my vehicle was finally ready.
The biggest issue wasn’t just the delay—it was the repeated inaccurate time estimates and the lack of communication. I chose to stay at the dealership because I trusted the time I was given. As a result, I spent 4½ hours sitting there and even skipped lunch, expecting my car to be finished when promised.
This is a Lexus dealership, and I expected professionalism, honesty, and respect for my time. Instead, I experienced poor communication and broken promises. If the service was going to take this long, I should have been told upfront so I could have planned my day accordingly.
I expect much better customer service from a luxury brand. Unfortunately, based on this experience, I cannot recommend the service department at Lexus of Glendale.
6/17/2026
Emma S. VERIFIED CUSTOMER
Diego did an excellent job! He was very helpful, respectful, and demonstrated a high level of professionalism. Thank you very much, Diego!
6/17/2026
Gladys Q. VERIFIED CUSTOMER
Danny is the reason I come to this location. He’s amazing!
6/16/2026
Wilbur R. VERIFIED CUSTOMER
Came in for four wheel alignment with new tires.
Left with one alignment value still in RED and over inflated tires.
Other than that, good.
6/16/2026
Condessa C. VERIFIED CUSTOMER
Randy was professional, courteous, and knowledgeable. It can be a little stressful when the engine light comes on He put me at ease and frequently updated me on the evaluation, what was found and an estimate of when it wouGreat bedside or should I say car side manners.
6/16/2026
Dominique M. VERIFIED CUSTOMER
Everything went smoothly and Randy was great!!!
6/15/2026
Adam V. VERIFIED CUSTOMER
My service rep was friendly and professional.
6/15/2026
Erik M. VERIFIED CUSTOMER
Even though there was a little mistake in regards to being sent a Lyft ride with my car not even being ready as well as the damage on the tint. Overall, I am very satisfied with how Chris, Mark, and Sean took care of me. Thank you for the superb customer service!
6/15/2026
Desiree R. VERIFIED CUSTOMER
My car did not have scratches on the back & my car out of the dealer came out with scratches.