The work that was done was great but took longer than I thought. I dropped my car off at 11am for my appointment. My car was ready after 3pm.
2/14/2026
Gracia M. VERIFIED CUSTOMER
Randy was very personable, knowledgeable and helpful. He communicated very well with updates, etc.
2/14/2026
Natashia N. VERIFIED CUSTOMER
Sergio was quick and communicative. Honest and did not feel forceful. Completed service in a timely manner. 5 stars!
2/13/2026
Sam T. VERIFIED CUSTOMER
Sean was awesome! It was also great to see him onboarding and training a new hire as well. He did an incredible job of explaining everything that needed to be done on my car, the best way to go about doing it, and broke everything down into bite-sized lessons for his trainee. Sean is a shining example of Lexus customer service and expertise.
2/12/2026
Rebeca A. VERIFIED CUSTOMER
Very professional in my car and also in the way they treat the person. He was very helpful with the way to get home and the way to pick me up. I am very happy with the service. Thank you..
2/12/2026
Randolph Z. VERIFIED CUSTOMER
Service was great!
2/12/2026
Emma M. VERIFIED CUSTOMER
Thank you for the fast and quality service.
2/11/2026
Jeron M. VERIFIED CUSTOMER
In the past when getting a loaner, I’ve always had my insurance company email a Verification of Insurance and it’s been accepted by the cashier. However, after the cashier received it this time, she said that although the Verification of Insurance had everything she needed, she wanted to see an insurance card and insisted that I provide one even though it contains less information than the Verification of Insurance. Since I don’t carry a card, the transaction was delayed an additional 5 minutes while I looked up the card online, provided a screenshot, and emailed it before she proceeded. It seemed like an unnecessary delay based upon her personal preference and not out of necessity.
2/11/2026
Reginald B. VERIFIED CUSTOMER
C super friendly service very efficient thank you
2/11/2026
Christopher Q. VERIFIED CUSTOMER
The only thing that i was not happy about was that my dashcam unit was disconnected for whatever reason and it was not reconnected before i picked up my car.
2/10/2026
Christian B. VERIFIED CUSTOMER
Danny was great. Was completely satisfied with todays maintenance service appointment.
2/10/2026
Agnes C. VERIFIED CUSTOMER
I felt comfortable when I asked questions. He knows what he’s doing and very professional.
2/9/2026
Jhezie C. VERIFIED CUSTOMER
Awesome job Sergio . Very much appreciated .
2/9/2026
Jesus L. VERIFIED CUSTOMER
The services was excellent thank you guys.
2/8/2026
Pascual A. VERIFIED CUSTOMER
Erik did Excellent customer service!
2/8/2026
Karesa B. VERIFIED CUSTOMER
I drive from Westchester to Glendale sometimes takes me an hour each way but it’s worth it.
Thank you
2/8/2026
Zoe M. VERIFIED CUSTOMER
Nevermind, it’s ok
2/8/2026
Andy R. VERIFIED CUSTOMER
Thank you for the prompt attention and quality work.
2/8/2026
Arnold D. VERIFIED CUSTOMER
Communication was lacking. Tech didnt get back to me for days. I had no updates on when the part was arriving. I had to go through the manufacturer to finally get a call from the manager.
2/8/2026
Judy F. VERIFIED CUSTOMER
Sean was a great rep- helpful, knowledgeable, and gave good advice. Everyone at the dealership was friendly and professional.