Lexus of Glendale Auto Repair Service

Jorge is the best.5 Star consultant.

Sergio was amazing! Keep up the good work!

Hi Chris, Thank you for reaching out. Before I dive into my concerns, I want to clarify that my service consultant, Danny, has been exceptional—a consummate professional and a bright spot in this experience. Generally speaking, I have always been very pleased with the service at Lexus of Glendale. However, my recent experience regarding a persistent creaking sound from my front wheels has left me deeply disappointed. I have raised this specific concern during multiple service visits while my vehicle was still under warranty. Despite my consistency, it appears these reports were either neglected or intentionally left out of my service records. I find it suspiciously convenient that this issue was only "identifiable" now that I have surpassed the 50k-mile warranty mark. Losing confidence in the build quality of a Lexus is one thing, but losing confidence in the integrity of the service department is another. Danny was finally able to get a technician to identify the source—the control arms—which I am now being quoted around $1,500 to repair. I am struggling to understand two things: Why was this not identified sooner when I brought the car in with the exact same symptoms under warranty? Why is there a complete absence of notes in your system regarding my previous reports of this noise? The handling of my account feels negligent at best. I look forward to hearing how you plan to address this discrepancy. Thank you, -JP

Great experience at Lexus Service in Glendale! Taha was friendly, professional, and efficient. He explained everything clearly, finished on time, and made the whole process smooth and stress-free. Thank you

Diego was attentive and very detailed professional. I came a bit frazzled but Diego had a very calm demeanor and answered my concerns with ease that I knew I was in excellent hands. When dealing with cars, I often feel like I’m not taken seriously due to my lack of knowledge but Diego did not make me feel like that which I appreciated. From the moment I came in and to when my car was ready, Diego gained my trust that he had everything handled and that I can rely on him and the Lexus of Glendale team. All around great experience.

Danny continues to support my needs and is always available to answer my questions and problems. He is always pleasant to talk to and maintains respect to all his customers. Thank you Danny for being a cordial & excellent service advisor.

Excellent service very satisfied

Chris is the best !!

Professional friendly and timely service.

Jorge has always been above and beyond ever since he’s been my service advisor. He walks me through everything I need to know. He’s honest with me & tells me how it is. He ls one of the reasons why I come back to a Lexus dealership to get my service done.

Mark helped me at the Glendale Lexus and he was really wonderful. Great service and professional.

Great service! Sean was awesome

I really appreciated the attention to detail and the quality and speed of service.

Danny was extremely helpful and would recommend anyone to see him when they need their car serviced. I hope to work with him again when I come back :)

It was a great first experience.

I am very pleased with the service at Lexus Glendale. The service staff work quickly and very professionally. Thank you very much.

Your charges are extremely high . !!

I had an excellent service experience with Tony. From the moment I arrived, he was professional, attentive, and made the entire process smooth and stress-free. He kept me informed and clearly explained what my vehicle needed. I really appreciated Tony’s communication, honesty, and attention to detail. It’s clear that Tony truly cares about providing great customer service. Thank you, Tony, for making the experience easy and pleasant. Lexus is lucky to have someone like you on their team.

Randy was excellent!

They were very professional and courteous.