Appreciated Mark Bautista walking me through the process as it was my first time at the Toyota Dealership in Whittier.
4/2/2026
Maria P. VERIFIED CUSTOMER
I am very grateful to Francisco—he provided excellent service, is a kind person, and kindly answered all my doubts and questions.
4/2/2026
Jason S. VERIFIED CUSTOMER
Francisco was friendly and professional. He communicated very well throughout the service process.
4/2/2026
Anthony P. VERIFIED CUSTOMER
Hey, just wanted to reach out about my recent visit. I’m from San Diego and usually go to Toyota in El Cajon, but I was out of town and stopped by for an oil change and tire rotation. Everything seemed fine, and I was told my truck was good to go. But right after I left literally at the first light down the street I almost got into an accident because my truck wasn’t braking properly. I ended up making a U-turn and barely made it back to the dealership. It felt like I had no brakes, and I could tell something was off with the wheels. After checking it out, I realized the lug nuts weren’t tightened properly, which is pretty concerning. Just wanted to bring this to your attention. Thanks!
4/2/2026
Mary W. VERIFIED CUSTOMER
Excellent service and faster than usual today
4/2/2026
John P. VERIFIED CUSTOMER
We received poor customer service from your Service Representative as well as your Service Manager.
We have been with your dealership for many years and have never experienced this problem.
4/1/2026
Stephanie D. VERIFIED CUSTOMER
Vanessa didn’t send me confirmation of check in, nor called me when my vehicle was ready. I had to call & ask about my vehicle. Instead of apologizing for the bad communication, she proceeded to send me the pick up text as I’m on hold!? How funny that once I call now I get the your vehicle is ready text?!
once I called & informed the gentleman Gustavo of this situation, I couldn’t remember Vanessa name. he was rude & asking me how don’t I know who received my vehicle. He acted like he didn’t know a way to find who had been the advisor. I simply said can’t you look it up with my number ?
Seriously? Need better training for the adviser's!
I came to this location since it’s near my home, won’t come back.
4/1/2026
Carlos R. VERIFIED CUSTOMER
Vanessa and everyone was great customer service. Efficient yet quick service. Thank you for your assistance.
4/1/2026
Brad K. VERIFIED CUSTOMER
Always a pleasure working with Mark Anthony.
4/1/2026
Rebecca F. VERIFIED CUSTOMER
Great ???? service
3/31/2026
Ruben T. VERIFIED CUSTOMER
M.Z. professional, neat in appearance. 1st impression knowledgeable. Asserts a pride in his work.Most notable, was the sprite among all service staff and respect. Rarity seen in the business trade.
3/31/2026
Lilia T. VERIFIED CUSTOMER
Friendly and informed. Thank you
3/31/2026
David G. VERIFIED CUSTOMER
The waiting was enjoyable my vehicle was returned seem to be running extremely good the mechanics did an excellent job I'm very happy with their work thank you all so so much
3/31/2026
Erick E. VERIFIED CUSTOMER
I signed off on replacing passenger back brake light and this was not completed/charged.
3/30/2026
Sean M. VERIFIED CUSTOMER
Very professional. It is a nice gesture to have a free Uber for your customers. The car runs great!
3/29/2026
Olivia M. VERIFIED CUSTOMER
My advisor Joshua Yu, was the best he went above & beyond to get me home & bring me back to the dealer.
3/29/2026
Tan N. VERIFIED CUSTOMER
Service was done quickly; only took less than 1 hr
3/28/2026
Betty &. VERIFIED CUSTOMER
I’ve always taken my vehicles to the dealership for maintenance but the cost has become increasingly expensive and I’ll be looking at alternatives for servicing my vehicles.
3/28/2026
Blake M. VERIFIED CUSTOMER
The service from Toyota in Whittier was very accommodating.