Pride Hyundai of Seekonk Auto Repair Service

Damen is terrific.

David was very kind and professional! The service was fast and efficient. Thank you!

Michael has been extremely helpful to me with some recent car problems answering all questions and giving me prompt service

My car, my 2012 Hyundai Sonata, SE that is midnight black that is very low mileage and very well maintained because it goes to Pride for Service since I’ve purchased it. They know my vehicle they take very good care of my vehicle my vehicle for some reason went into auxiliary. I have a fob and it went into auxiliary and it would not shut the lights off and it would’ve just drained the battery so I called AAA and I had it told you and I left him a message on the answering machine and Damon called me at 7:20 to let me know that he would be taking care of my car with just a message on the answering machine and they were incredible

Always a great experience and service

Tom was fantastic, communicative, compassionate and understanding. His ability to connect and treat customers needs individually was top notch and he deserves all the praise, along with Chris who made my experience hassle free and gave me peace of mind during the entire process. Without those two I don’t think I would have brought the car into Pride anymore. My gripe and pessimistic side to my review comes from the service manager, Dave. Upon leaving the lot, I noticed my car had a knocking sound coming from it that I did not have when bringing the car into the shop. I thought this was odd because they had just drove the car into the parking lot. I, to my own acknowledgement, went right back in frustrated and demanded that someone listen to what I was talking about. Dave came out and asked me to start the car which I did and he asked “what’s wrong?” After I had just said I was driving and the car was knocking. He proceeded to tell me that it was rust on my brakes and that the car had been sitting for a while. Understandably so, and I’ve had cars sit for a while and not knock at the brakes. I told him that I didn’t bring the car in there with a knock, and if it wasn’t the rust then I’d be calling them back to which he goes “we wouldn’t be able to do anything because we didn’t touch that.” But obviously SOMEBODY did because my car was not knocking prior I had JUST gotten my brakes replaced prior to bringing the car in. This response I found to be unprofessional and lacking in customer care as you’ve had my car for weeks, the car you guys at pride asked me to bring in, and to have it leave the shop in WORSE condition than what I brought it in. To not at least take SOME accountability for that in a professional way but instead deflect and say “nothing we can do” and put it on the customer is not an example of management or leadership skills. If he had done any research he would see I had every right to be frustrated with pride and his service team. While I appreciated being put in the loaner, sincerely, Chris and Tom did an AMAZING JOB, the way I was spoken to by Dave was unprofessional. It’s unfortunate that I won’t be able to work with your employees like Tom and Chris moving forward as I will no longer be taking my car to Pride Hyundai for service, but a closer Hyundai dealership. If I’m going to be treated like a dollar sign, instead of a human being, I’d rather do that the next town over rather than have to drive 35 minutes to Seekonk. Yes, the knocking has stopped since, but his approach could have been “if you notice no changes by tomorrow and feel as though there’s a safety hazard, be sure to give us a call I completely understand your concern but I’m almost certain this is what it is based on my experience.”

Tom showed great help and speedy service very professionally.

Good service

Exelent

The staff at the front desk was very kind and patient. There was no one who spoke Spanish, but we used ChatGPT to communicate. We were in communication for two days, and throughout the entire process they were very patient and attentive. They took the time to explain everything clearly and made sure I understood. I truly appreciate their kindness, patience, and professionalism. I definitely recommend them.

Damon was very helpful and curtius to me about my recalls on my 2017 Sonata many thanks

Explained in first comment

Very professional and respectful. The my car was ready in no time. Thanks for the great service.

When picking up vehicle noticed the engine splash guard was severely damaged, also missing hardware underneath the hood. Check engine light, ABS and traction control light was on. Tech cleared the code , lights are back on after one day of driving. Sonata had an engine replaced at Pride, this was the reason for the visit. Coolant bottle empty, grease on the seat and driver door panel. Job must have been rushed. Besides the engine seizing up this vehicle never had these other issues. Now we have a ABS problem

I wouldn’t say totally dissatisfied but just unfortunate it took 2 and a half hours of waiting to tell me nothing was wrong with the car.

Service took care of my issue quickly. Always easy to work with

Very satisfied

There was just a lack of communication I wasn’t fond of.

I gone for a recall on my vehicle with the brake stopper pad replacement and adjustment on the brake pedal. I was laid to saying I need to pay a diagnostic fee to check what else it would be. They claimed to tell me I needed new rear brake line and calibers on both right and left back wheels. I didn't trust that as I have already got a complete brake inspection a week before coming here and had the brake bleeder screws replaced with a brake flush and brake leak checked. I have gone back to find out it was nothing wrong with any have what they mentioned and all it was one of the brake bleeder screws needed to get fixed. I will never come back here as all you guys want to do is lie to get more money. I knew exactly everything that it could have been which is why I vovided getting work done here. I shouldn't even have to pay that diagnostic fee as they didn't diagnostic anything. I actually demand getting a refund back for my $168

It was very helpful and explained things well. Very pleasant.