Lexus always takes care of the customer but this time I feel like they went above and beyond my expectations
9/20/2025
Michael O. VERIFIED CUSTOMER
Friendly and great service
9/20/2025
Ana E. VERIFIED CUSTOMER
Nicholas was incredibly professional and made my service appointment such an easy ordeal to deal with. He communicated well and explained things in a way that was easy to understand.
9/20/2025
Kimberly B. VERIFIED CUSTOMER
Thank you for the outstanding service and support!
9/20/2025
Richard H. VERIFIED CUSTOMER
Excellent as always! Thanks
9/19/2025
Marla P. VERIFIED CUSTOMER
Excellent customer service always prompt and attends to the work at hand appreciate all the staff at Lexus of Omaha
9/19/2025
Donna S. VERIFIED CUSTOMER
Cory is awesome and always to check to see if he is in when I make an appointment! He is professional. I am a senior and need someone that I can trust. Cory is that person! Donna S
9/19/2025
Linda K. VERIFIED CUSTOMER
Scheduling online was easy. I had asked for a loaner car. When I arrived, no car was available but a staff member drove me home. Staff knew I had a 1 PM appointment, my car was ready and they picked me up so that I was able to keep my appointment. I give staff credit for being so conscientious.
Linda K
9/19/2025
Sheryl L. VERIFIED CUSTOMER
Excellent customer service!
9/19/2025
Andrea Y. VERIFIED CUSTOMER
Cory is truly the best at Lexus, across the board!!! In every area of service to customers of Lexus, he covers it all. His demeanor, kindness,
professionalism and problems with our vehicles. I hope Lexus of Omaha
realizes his dedication to his customers and to Lexus!!!
Sincerely,
Andrea Y
9/19/2025
William B. VERIFIED CUSTOMER
Gerardo took great care to see my fear was addressed with my LS 500 and alignment issues
9/19/2025
James C. VERIFIED CUSTOMER
Corey and Nick are always great to work with. Service is one of the main reasons I will always buy Lexus….
Sincerely,
Jim
9/19/2025
Doris P. VERIFIED CUSTOMER
Gerardo B was attentive, responded to my questions with knowledge and kindness.
9/19/2025
Jeff H. VERIFIED CUSTOMER
My experience with Cory has been great ????
9/19/2025
Paula E. VERIFIED CUSTOMER
Cory is a pleasure to work with! Explains what needs to be done on my 4Runner in an easy-to-understand way. Is polite, pleasant and has a great sense of humor! Thank You, Cory. You are a great asset to the Lexus of Omaha dealership!
P.S. I appreciate being able to schedule maintenance app't s and car washes via your website.
9/19/2025
Robert N. VERIFIED CUSTOMER
I was informed today that I should have gotten a discount for new tires since the original tires wore out prior to 30000 miles. This was not disclosed to me when the quoted tires on my previous visit. Also dissatisfied that I had to replace my battery and was not aware this would have been under warranty. Battery was not identified as an item to worry about on previous inspection. First time buying a Lexus andVery disappointing that both of these issues were found prior to car having less than 35000 miles.
9/19/2025
Claire L. VERIFIED CUSTOMER
Jessie was very professional and explained the issue with my car. I appreciate working with individuals like Jessie. Lexus should let him know he is doing a wonderful job assisting and helping customers.
9/19/2025
Jen O. VERIFIED CUSTOMER
Excellent experience from chatbot on website to driving out of service. Highly recommended. Thank you!