I just came in for a oil change and was was given the the 40,000 mile service which would’ve been OK but it involves rotating tires and a new cabin air filter which would’ve been fine but I had just bought brand new tires and had them installed and at my 30,000 mile service had the cabin air filter installed. I was in a hurry and just sign something. I did not know what I was signing for and maybe five or six minutes after I had left I called the dealership and let them know. I do not need tire rotation because the tires were brand new and I also told them that I had just replaced the filter so don’t replace it. When I showed up to pick up my car a different person. A young lady gave me the bill and the those procedures that I called the day prior and ask them not to do had been preformed.when I told her about this there was nothing she was willing to help. She stood there and stared at me like a deer in the headlights. I think it was very deceitful and I know better for next time if I come back. When I called to tell them not to perform those procedures I reiterated not to perform those procedures and was assured they would not be performed. transparency is the key to life,Business ,friendship.
5/2/2026
Connie D. VERIFIED CUSTOMER
Great job
5/2/2026
Michael H. VERIFIED CUSTOMER
She was awesome!
5/2/2026
Eric P. VERIFIED CUSTOMER
great team.
5/1/2026
Manny A. VERIFIED CUSTOMER
Straight forward operation. Job finished in timely fashion. No extra pressure about buying add ons. Service advisor was well informed.
5/1/2026
Janet T. VERIFIED CUSTOMER
Everything explained well. Appreciate the loaner car while services were being completed.
5/1/2026
Thomas S. VERIFIED CUSTOMER
Excellent service all around. Love Lexus Omaha!
5/1/2026
Nicholas B. VERIFIED CUSTOMER
Cory is the best, even if he's a Bears fan.
5/1/2026
Laura L. VERIFIED CUSTOMER
I am extremely pleased with everything! This last experience reminds me why I purchase at Lexus, and will continue to. Thank you Cory and team!
5/1/2026
Rebecca D. VERIFIED CUSTOMER
Incredible experience, have already highly recommended Lexus for next vehicle to many friends. Above and beyond expectations at every turn.
5/1/2026
Kathleen H. VERIFIED CUSTOMER
No sticker left on windshield advising when to have oil changed
5/1/2026
Mary J. VERIFIED CUSTOMER
As always, we were impressed and pleased by the service process - we were informed of any issues, allowed to decide what action to take. Appreciate your dealership and staff!
5/1/2026
Pamela O. VERIFIED CUSTOMER
You're welcome
5/1/2026
Fabio G. VERIFIED CUSTOMER
Very professional!
Excellent Customer Service.
5/1/2026
Anita M. VERIFIED CUSTOMER
Nick is the bomb!! I love Lexus...sales and service are beyond my expectations!
4/30/2026
Jeffery S. VERIFIED CUSTOMER
Cory, took the time to answer all my questions, and pointed out a few things about the car I had questions about with out making me embarrassed.