After arriving at dealership service was very good. Making an appointment was easy. Between these two events the system broke down when I was trying to communicate back and forth between the dealership and my insurance provider, who seemingly did not want to speak with one another, and I was left wondering about 1) details of repair, 2) cost of repair, and 3) approved provider services and materials. In the end I sumply resigned myself to que sera, sera.
3/25/2026
Patricia S. VERIFIED CUSTOMER
Thorough, answered questions, explained what was done to the car. Kind and courteous!! Will ask for Jesse next appointment
3/25/2026
Lois P. VERIFIED CUSTOMER
Ok
3/25/2026
Julie W. VERIFIED CUSTOMER
Adi is great to work with. He knows I’m disappointed with my TX350 purchase but he’s always trying to help make things better. I do appreciate working with him.
3/25/2026
Leslie E. VERIFIED CUSTOMER
Excellent service, great communication and timely completion!
3/25/2026
Larry S. VERIFIED CUSTOMER
I’m so happy for the service that I received from Lexus today for the service on my Lexus . I really appreciate the friendship and personality from Lexus employees . My response is keep it so. Great
Larry S
3/24/2026
Adam S. VERIFIED CUSTOMER
I know you guys were super busy today, so I appreciate your professionalism and hard work.
3/24/2026
Todd N. VERIFIED CUSTOMER
Cory goes above and beyond with his customer service. We live an hour away from Lexus of Omaha, and we choose to come out there because of the excellent customer service from everyone, especially Corey.
3/22/2026
Oncology Hematology. VERIFIED CUSTOMER
He was excellent, explaining everything well and the service on the car was great too, as usual!
3/22/2026
Lee B. VERIFIED CUSTOMER
Absolutely
3/22/2026
Terry K. VERIFIED CUSTOMER
Very responsive and friendly as always!
3/21/2026
Joan M. VERIFIED CUSTOMER
Great job
3/21/2026
CARLA D. VERIFIED CUSTOMER
The service department at Omaha Lexus always gives great service. I am very happy with every aspect of the department. It is easy to schedule appointments in a timely manner, my vehicle is returned clean and I am very satisfied. Gerardo is great! Thank you
3/21/2026
Ronald S. VERIFIED CUSTOMER
Corey is a great guy with a lot of experience and very knowledgeable with cars. He also care for people.
3/21/2026
John H. VERIFIED CUSTOMER
Very professional. Provided detail of service options. Great follow up.
3/20/2026
Monica J. VERIFIED CUSTOMER
The appointment was too long.
IF….IF the tires were rotated why were the brake pads not checked accurately at that time? The car should never have had to go back and to pull the tire again for an accurate reading. Rick would like to talk to you about this. Rick’s phone ****-****-xxxx
3/20/2026
Lisa B. VERIFIED CUSTOMER
Jessie is great and I appreciated his help and communication. I will say I am not a fan of receiving a text with a link with service updates rather than a phone call like it used to be. That way any questions or clarifications can be handled on the spot and saves time in the overall service appointment. With this new way I hadn’t seen the text right away, it’s very hard to read all the details on my phone, and the report mentioned $4400 additional repairs. So I called him and can no longer reach him but rather an automated voice mail asking him to call me back. I also replied to the text asking him to call me for explanation and clarification. Which he did and it was all resolved, but the whole process wasted about an hour. My service prior to this one literally took several hours waiting to hear back from someone to clarify and explain this minor oil seepage on the timing cover. Thanks for listening!
3/20/2026
Kimberly M. VERIFIED CUSTOMER
We were there for just over 2 hours for a standard 20,000 service. Other customers came and went. We didn’t get a notification that the car was opened until an hour and 25 minutes into our wait. Upon arriving home, we noticed our wiper fluid still took 2-3 cups of fluid to fill it. Makes us wonder what else was not done. Also when we arrived home, the car started self locking so obviously the programming was altered.
Staff was polite as usual.
3/20/2026
Becky A. VERIFIED CUSTOMER
I feel like I have a new vehicle whenever I’ve had service provided at Lexus. Thank you for your excellent service!
3/20/2026
Bryan T. VERIFIED CUSTOMER
Good communication. Service was quicker than expected.