Alec was very pleasant to work with and communication was excellent. I would also like to complement Michael the driver that delivered my car back to me. It’s not the first time I have had the pleasure of dealing with Michael. What an asset he is to your company. I never worry about my car when I know Michael is driving! He is such a professional, polite, and genuinely kind person. Thanks again Lexus , it’s the service that keeps me a Lexus driver not to mention the great automobiles. Nineteen years and counting I have been your customer.
4/23/2026
Tony Z. VERIFIED CUSTOMER
Nick was excellent. He explained everything very well and to the point. He was correct on his estimates and prices and was able to save us some money. Made the service experience as comfortable as possible.
4/23/2026
Susan S. VERIFIED CUSTOMER
I truly appreciate Jessie’s professionalism. It is easy to take for granted that a car will start and get you from point A to point B whenever you want. Having an issue arise, and to have it handled expertly at the dealership is a wonderful blessing.
4/23/2026
Jerry S. VERIFIED CUSTOMER
I understood in a direct telephone conversation with Corey that there would be no charge as we had prepaid a contract for service when we purchased the vehicle. However, when my wife made it home, she said she was directed to pay $53 in to change for the additional service that was optional, which I authorized because Corey said it was free.
4/23/2026
Ryan Y. VERIFIED CUSTOMER
Gerardo never disappoints! Easy to work with, personable, and knowledgeable.
4/23/2026
Alyssa M. VERIFIED CUSTOMER
I am beyond satisfied with my experience with Nick! He is super knowledgeable, extremely efficient and very quick with responses, communication and problem solving. I couldn’t ask for a better service agent as he continues to exceed my expectations. I will highly look forward to reaching out specifically to him if I ever encounter any troubles or questions that may arise. Thank you!
4/23/2026
Preferred Marketing. VERIFIED CUSTOMER
Lexus is the best!
4/23/2026
Jean C. VERIFIED CUSTOMER
I’m a new Lexus owner. Prior I had a Cadillac. I’m so very impressed with my Lexus car, and its quality. Equally so, I’m impressed with the Service Team. Cory is a great rep and I enjoy seeing him each time. I feel Lexus and Cory care about my vehicle. Thank you to all. Especially Cory! He’s A+
4/23/2026
George B. VERIFIED CUSTOMER
Alec did great and explained the issues clearly and I've already booked the repair appointment.
4/22/2026
Courtney K. VERIFIED CUSTOMER
Adi is a great service advisor. He makes sure I am aware of service needed, provides cost information and keeps me updated on process regularly. He is an asset to Lexus.
4/22/2026
Michael K. VERIFIED CUSTOMER
Cory was awesome keeping me posted on the progress of my car service and answering my questions. Very professional!
4/22/2026
James B. VERIFIED CUSTOMER
Job will done. Thanks
4/22/2026
Anthony T. VERIFIED CUSTOMER
Jesse was very nice and professional. However, I was disappointed in the 2 hour wait for a 15,000 mile maintenance appointment. I had to ask what was taking so long.
4/21/2026
Deborah K. VERIFIED CUSTOMER
Jessie never disappoints. In my eyes, Jessie is the face of Lexus of Omaha. I bought my first Lexus because of the Lexus reputation. I keep buying Lexus because of the great service that Jessie and the service team provides.
4/21/2026
Jessie S. VERIFIED CUSTOMER
Gerardo is possibly the best service advisor I have ever worked with. Kind, courteous, and honest. What more can you ask for?
4/19/2026
Lafayette D. VERIFIED CUSTOMER
Great experience!
4/18/2026
Blair R. VERIFIED CUSTOMER
Thanks Gerardo!
4/18/2026
Peggy D. VERIFIED CUSTOMER
The service was excellent, car was picked up in a timely manner. The service department updated me on what needed to be done. However, one small thing the car was not washed when it came back. I really do like that part of your service.
4/18/2026
Dale O. VERIFIED CUSTOMER
Good service and excellent help
4/18/2026
Judith M. VERIFIED CUSTOMER
Everything was handled well. I was advised at all times as to what was going on. I really appreciate your bringing the car to me. Thanks