As always Steve Woods does a great job taking care of my service needs.
1/14/2026
Tracy B. VERIFIED CUSTOMER
Jeremy Beck takes care of all my vehicles. He is the best service advisor and keeps all my vehicles up and running. Great Guy!
1/14/2026
Jo Ann. VERIFIED CUSTOMER
Many thanks to Chuck for the excellent service he provides our family for many years!
1/14/2026
Hubert G. VERIFIED CUSTOMER
Wasn’t fixed…Garrett did his job…the technician, not so much.
1/14/2026
Beth M. VERIFIED CUSTOMER
Excellent service!
1/14/2026
Darlene P. VERIFIED CUSTOMER
Great experience. He listened, offered me my options (recommended and suggested) then let me decide! No pressure! Much appreciated. He also answered all my questions and was relaxed and easy to talk to.
1/14/2026
Amos J. VERIFIED CUSTOMER
Paul and David were both very helpful
1/13/2026
Marcia S. VERIFIED CUSTOMER
Great Job very professional
1/13/2026
Diane W. VERIFIED CUSTOMER
Great guy!
1/13/2026
Shelby H. VERIFIED CUSTOMER
He was bery helpful and nice
1/13/2026
Stephen T. VERIFIED CUSTOMER
Ryan was very helpful, knowledgeable and effective.
Best Service Representative I’ve had in a long time.
1/13/2026
John H. VERIFIED CUSTOMER
Excellent service and communication
1/13/2026
Pam W. VERIFIED CUSTOMER
David was great! I came in because my car was shaking, they said I needed to balance my tires. So, I paid to balance my tires, drive off and it is still shaking......
1/13/2026
Joseph S. VERIFIED CUSTOMER
Jeremy was extremely professional during a challenging set of circumstances. There was trouble with the vehicle lifts, causing a delay in the timeframe for service completion. Jeremy kept me updated on the progress of the repairs and expressed sincere regret for the problem. I had empathy for Jeremy and respect for the way he handled something that was out of his control. I will continue to request Jeremy anytime one of our Toyota vehicles needs service.
1/13/2026
Linda R. VERIFIED CUSTOMER
David was very capable and nice.
1/13/2026
Donald L. VERIFIED CUSTOMER
The vehicle intake and service was fine. My issue is with the length of time it took from when my truck was finished until I could leave. It sat ready to go for at LEAST 15 minutes and rotated at least once until I found my advisor to inquire. I was told lthat since it was under service agreement, this takes longer. I could understand a little more paperwork would be involved but found this excuse week. I would think that Tuscaloosa Toyota would want to get their customers on their way sooner.
1/11/2026
Thang D. VERIFIED CUSTOMER
He is always great!
1/11/2026
James F. VERIFIED CUSTOMER
Trusted and professional service. Mr. Harrison provided an overview of the diagnostic testing they would be performing.
1/11/2026
Arsenio M. VERIFIED CUSTOMER
Very informative on the information I was asking for towards my service! Will be back soon for another service with TJ Cole.
1/11/2026
William R. VERIFIED CUSTOMER
I am there appreciative of the quick and complete service.