Toyota asked me to go to bodyshop at my expense to fix a problem that they created; they replaced the hinges on the driver side door and then the door would either not close properly or get stuck fully closed. So today I will have to go to a bodyshop to get that fixed, on my time and my expense
5/22/2024
Patricia K. VERIFIED CUSTOMER
N/A
5/22/2024
Jasen M. VERIFIED CUSTOMER
Great customer service
5/22/2024
Francisco R. VERIFIED CUSTOMER
Good service all the way
5/22/2024
Buford S. VERIFIED CUSTOMER
We bought it new in 2016 and we’ve driven from Steens , MS to have it service to Tuscaloosa, AL EVERY YEAR for 8 years. I’d say we’re completely satisfied with Tuscaloosa Toyota ??
5/22/2024
Jeff M. VERIFIED CUSTOMER
Brenton got our problem quickly diagnosed and repaired and our van was ready very quickly. Will come see him again. Thanks !
5/22/2024
Jeanette T. VERIFIED CUSTOMER
Very good service
5/22/2024
Donna W. VERIFIED CUSTOMER
Appreciate getting the work done in a timely manner
5/22/2024
Royce C. VERIFIED CUSTOMER
Once again… Tuscaloosa Toyota and Chuck Sansing have rung the bell as it pertains to customer satisfaction.
I probably drive past a dozen businesses, including several dealerships where I could receive the same product. Please notice that I did not say “the same service”. There exists a vast gulf between “customer service” and “customer satisfaction”!
I try to do business with outfits who value my patronage. I drive almost fifty miles to have Chuck handle my truck.
Tuscaloosa Toyota is very good at Customer Satisfaction!
5/22/2024
Ned M. VERIFIED CUSTOMER
No comments at this time.
5/22/2024
Richard D. VERIFIED CUSTOMER
Steve always does a great job
5/22/2024
Charlotte B. VERIFIED CUSTOMER
Thank you. I appreciate your service department.
5/22/2024
Lynn L. VERIFIED CUSTOMER
Chad has been my service advisor for the past several services… when I schedule my appointments now I ask for him if he is available… he is courteous, knowledgeable and is always willing to answer any questions I may have…
5/22/2024
Joseph V. VERIFIED CUSTOMER
Good job
5/22/2024
Jason M. VERIFIED CUSTOMER
Brandon did an awesome job. There seemed an issue with getting me scheduled in the system but Brandon told me to come on Monday and him and the team for me in and out very quickly.
5/22/2024
Linda M. VERIFIED CUSTOMER
Brandon is very nice and
the waiting area is the best
I’ve ever been in.
5/22/2024
Michael S. VERIFIED CUSTOMER
Brandon is a pleasure to work with.
5/22/2024
Jonathan E. VERIFIED CUSTOMER
It was a pleasure experience working with TJ Cole , his professionalism and knowledge on the vechile was outstanding
5/22/2024
Brandon B. VERIFIED CUSTOMER
Mr. Long is the best and should receive a promotion.
5/22/2024
Teresa O. VERIFIED CUSTOMER
Steve and your team have provided very satisfactory service. It has been a pleasant experience.