Only came for a tire rotation and they checked every box off but a tire rotation which was weird considering they have checked the box off before and put the number on there. Also my tire rotation is usually 29 and now it’s 31 and they added a $6 fee I’ve never had before when I have had my fluid levels “topped off”. Also I’ve always gotten a print off of my check list and this time I got nothing but a receipt . But at least I got in and out in 30 min……. Which makes me further belive they didn’t rotate my tires considering I was the last car to get checked in that morning…….i have had good experiences in the past though…..
7/28/2024
Meghan S. VERIFIED CUSTOMER
Very quick service today!
7/28/2024
Customer C. VERIFIED CUSTOMER
Will Averett did a great job!!! I came in late without an appt. He found out the problem and had it fixed while being so nice courteous!! I cant say enough good about Will! He is the reason I will continue to go to Tuscaloosa Toyota!!! He needs a raise!!!! Thank you for hiring young men like him!!!
7/28/2024
Erin B. VERIFIED CUSTOMER
Fast and quick
7/28/2024
Patrick F. VERIFIED CUSTOMER
This was my first time taking in my Tacoma to be serviced. Brenton explained the process very clearly. The waiting area was very comfortable and didn’t take long at all considering I had a recall to take care of as well.
7/28/2024
Clayton M. VERIFIED CUSTOMER
Ryan was excellent in interactions with regard to scheduling services and double checking that services had been performed properly. He also described several tire package options including warranties that come with these tire packages after service was completed. Overall very professional and customer service oriented employee.
7/27/2024
Lee M. VERIFIED CUSTOMER
Excellent service
7/27/2024
Judy M. VERIFIED CUSTOMER
Good job.
7/27/2024
Gregory A. VERIFIED CUSTOMER
Updates from the Techhnician on the Service
App as to how much longer over an hour in on the
Work would be helpful and appreciated
7/27/2024
Ashley P. VERIFIED CUSTOMER
Brandon is always so helpful and explains everything in detail.
7/27/2024
Sabrina T. VERIFIED CUSTOMER
I had an appointment for an oil change and it took 2 hours. I did ask for a button on the seat to be checked but they said it was fine so that shouldn’t have added that much time. I noticed my car was ready and had to go ask if it was done. Many people that came after me left well before me.
7/27/2024
Charles B. VERIFIED CUSTOMER
You guys always have great service
7/27/2024
Phyllis S. VERIFIED CUSTOMER
I thought the wait time between getting the text message from the technician about my car was too long. All he done was an oil change and rotate the tires. This took two and a half hours. No one checked in with me the entire visit. I had to go look for someone to ask if there was a problem with my vehicle.
7/27/2024
Steve P. VERIFIED CUSTOMER
Ryan did a great job
7/27/2024
Deborah H. VERIFIED CUSTOMER
I had just got a phone call that was upsetting. The young lady that walked me out was very kind even tho I spoke negatively. I don't recall her name but I'd sure like her to know I apologize.
7/27/2024
Mr. K. VERIFIED CUSTOMER
Mr Watkins is great. My issue is not with him; it’s about the very frustrating customer service. I’ve brought my car to Toyota for now 30 years. Due to an apparent system change, the technicians no longer use my preferred contact (cell phone), nor list my name correctly. Everything is routed to my wife’s cell phone. Every approval first goes to her contact info. That makes the system very cumbersome. My wife has to update me on my car. Suddenly, also, I’m listed as “A. Kreiser.” That’s not correct. If the system remains as poor, I’d rather take the care to a service provider that is closer.
7/27/2024
Ronnie L. VERIFIED CUSTOMER
Thanks
7/27/2024
Donnie H. VERIFIED CUSTOMER
Mr. Watkins did not return my phone call regarding my vehicle. My truck was brought in for an oil change and tire rotation. Additional services were recommended regarding my air conditioning system. I approved one of those services. I was later informed that my radio was no longer working. I called the service advisor to determine if the issue had been resolved. The service manager called me before closing. I missed his call. I called Mr. Watkins the following day (07/26/24) to follow up on the issue. He did not return my phone call. The service manager sent me a text indicating the manager was off work due to illness. I'm not sure if Mr. Watkins was also off work on 07/26/24. This experience has been frustrating.
7/27/2024
Jacob S. VERIFIED CUSTOMER
Brent did awesome took care of the issues we had and made it very simple will now be future service advisor