Tuscaloosa Toyota Auto Repair Service

everything was great thanks

The video showing the problem needing repairs is an awesome thing. I also love the online payment option. Jeremy Beck was promp with contacting me with updates.

They were very professional and kept me updated all week as they worked on it. Really satified.

Mr. Averett, the driver’s side front bumper is detached off the body of my Sienna. Did no one notice this?

I appreciate Chad Watson listening to my concerns and setting me up with an appointment.

Very pleased with the service I received

I was very impressed with Ryan and very satisfied with my service !

Quick and friendly service.

Ryan is great to deal with. His attention to every detail is what really sets him apart from other advisors.

When I arrived, I told him the tire light has been coming on due to the spare. It was showing 30, but drops to 27-28 when it gets cold. Asked him to make sure it was aired up. When I left and got a couple miles down the road far enough for it to read the pressure, the main 4 tires were all 34-35. Spare was still 30. Had to go back and get it aired up. Also, I was told my battery needed replacing. Even sent a picture of the gauge on the battery showing it needed replacing. I went to Auto Zone. They tested the battery with and without load. AMPs looked great. Also tested the alternator and said it looked great. It may die tomorrow, and if it does it will restore some of my trust, but right now it sure does make me doubt the other things they said I need to do in the future. Finally, I am frustrated that with both my last 4Runner (2018) and this one (2021), when you change the tires, they scrub when you back up. Same tire size. The tread is just so low on the factory tires that when you put good tires on the vehicle, the tread rubs the wheel well and they say there is nothing they can do. I know this is not the dealerships fault, but these 4Runners haven’t been redesigned in years (I know it’s coming in 2025), but they should have changed the design of the wheel well by now and resolved this issue.

Ryan Engleman did an excellent job. Haven’t had such excellent service since Kendall left.

I thought Chase Purdy was professional and efficient which I appreciate. My service was quickly completed and I was on my way. After I left, while I was on the interstate, my hood pooped up, caution lights automatically came on and I had to pull over. All was well BUT this absolutely could have caused an accident. Additionally, My husband had a more serious situation happen after having a tire rotation there several months ago. He reported this to the manager…His truck tire was not properly tightened and thankfully he was stopped on the interstate by a concerned citizen probably avoiding a serious accident. He also was just leaving the service. Safety absolutely must be a priority at Tuscaloosa Toyota. Please don’t wait until an accident happens to get serious about these safety issues. People put their trust in you and the people you hire.

Chad was amazing as always!! He takes great care of me every time. Service was timely and accommodations were top tier.

Ryan did a great job. He was detailed and accurate in the information provided.

I am truly thankful for the level of customer service Jeremy provided. He kept me informed the entire process. Due to the service I received, I will definitely be bringing my vehicle for more service in the future.

Awesome job and experience as always dealing with Jeremy and the guys at the dealership.

Ryan did a good job giving updates on the service getting done to my truck. Great customer service!

Jeremy is very courteous and made the right recommendations for the service , everything was great

Steve has always been great!!

Jeremy was very personable kind and considerate. He was very informative and explained everything so I could understand. Impressive!