I was completely satisfied. I enjoy the seating you have while we wait.
3/20/2025
Dan L. VERIFIED CUSTOMER
My wife brought the car in for service. She is responding to this survey.
When I arrived I let the rep know that I was the wife. I asked if he would let me know if the repair would need to be made so I’d have an idea of how long the wait would be. He did not. I asked where I should wait and he waved me off indicating anywhere. I was a a table in the waiting area the entire time as I was expecting someone to let me know if the work needed to be done since it had to be inspected first. Never heard anything. Around 10 my husband texted me asking if the car was done. I went to find out. It was done and told to go to desk to check out. Stated my displeasure that no one came to get me and was told my name was called (probably my husbands) but I never heard anything. Also no one came to talk to me about the work so no clue if the repair had to be made or not . This was my first encounter with your service department and not what I have had at other Toyota dealers.
3/19/2025
Deborah G. VERIFIED CUSTOMER
Always the best in sales and service!!
3/19/2025
William S. VERIFIED CUSTOMER
Chuck is great. He cares about the customer
3/19/2025
Collins W. VERIFIED CUSTOMER
Fast & efficient. Great job Jeremy!
3/19/2025
David N. VERIFIED CUSTOMER
Chad was very helpful
3/19/2025
Rita H. VERIFIED CUSTOMER
Ok I will
3/19/2025
Ricky B. VERIFIED CUSTOMER
Good fast work
3/19/2025
Cecile M. VERIFIED CUSTOMER
Jeremy Beck took the time to explain what the tire issue was - what to do if warning light came on again. He was Super nice to me and my wife. Reason I like Toyoto is people like Jeremy
3/19/2025
Traci B. VERIFIED CUSTOMER
Chad kept me up to date on the status of the service and cost!
3/19/2025
Andrea G. VERIFIED CUSTOMER
Thank you to Jeremy for a pleasant Toyota experience.
3/19/2025
Eugene P. VERIFIED CUSTOMER
Jeremy is the best!
3/19/2025
Brad H. VERIFIED CUSTOMER
Chuck is awesome!!!
3/19/2025
Mitchell C. VERIFIED CUSTOMER
I commented previously, but I wasn’t able to submit the original comment because I get pressing submit and nothing happened. My comments were very positive towards Mr TJ Cole
3/19/2025
Fiona K. VERIFIED CUSTOMER
Everything went smooth, clear communication.
3/19/2025
Hellen M. VERIFIED CUSTOMER
Very courteous and I was kept update and a full explanation was given on the additional service that was needed. The service department is awesome.
3/19/2025
Warrior W. VERIFIED CUSTOMER
Always 100% satisfied with Tuscaloosa Toyota.
3/19/2025
Juan M. VERIFIED CUSTOMER
Awesome
3/19/2025
EDWIN M. VERIFIED CUSTOMER
Ryan is a great worker and very respectful. He made the car service experience wonderful and I look forward to coming back in the future.