David did an excellent job and took care of all our needs. He is an excellent service representative!
8/10/2025
Christopher F. VERIFIED CUSTOMER
Garrett did great
8/10/2025
Angela K. VERIFIED CUSTOMER
Thanks again for your service
8/10/2025
Billy B. VERIFIED CUSTOMER
Great job
8/10/2025
Christina P. VERIFIED CUSTOMER
I enjoyed having Will help me and the service was awesome!
8/10/2025
Leslye E. VERIFIED CUSTOMER
None
8/10/2025
Phyllis A. VERIFIED CUSTOMER
Made up for issue
8/9/2025
JUNE H. VERIFIED CUSTOMER
Chad does an awesome job!
8/9/2025
Michael M. VERIFIED CUSTOMER
As you can see I have a long history of service with Tuscaloosa Toyota and this was my first bad experience. The technician was fine but service advisor was terrible. He was not friendly, no personality, and made me feel like he was busy and did not want to be bothered. I felt like he overcharged me for the service I received. I left with that bad feeling of being ripped off. I usually don’t complain because I am a risk manager for a hospital and have to deal with complaints but this was just a bad experience that management needed to hear about.
8/9/2025
Janie W. VERIFIED CUSTOMER
Service Manager, Paul Hardin, is good at his job. Thanks!
8/9/2025
Tracy C. VERIFIED CUSTOMER
Steve Woods is the best and has excellent customer service
8/9/2025
James S. VERIFIED CUSTOMER
Yes Jeremy had an opening to have my car looked at at the end of the day on Friday. I appreciate that so much. It turned out I needed a head light and all my fluid levels plus another maintenance issue needed to be taken care of. Thank you Jeremy ????
8/9/2025
Eric M. VERIFIED CUSTOMER
Jeremy was very professional
8/9/2025
Wilburn W. VERIFIED CUSTOMER
Thanks a bunch!
8/9/2025
Dorothy H. VERIFIED CUSTOMER
It was okay. I was expecting better but, I was okay. Not a friendly explanation on what I needed to do. Not even a “thank you for using
Toyota . But I don’t want to be “picky” with my response but I am
being honest. He sent me a text on What the results were on my
vehicle but I couldn’t pull it up on my cell phone. So I was waiting for him to come and explain it to me. But they did call me over the intercom.
I’ve had much better service in the past. No big deal. ???? I enjoy my
Toyota very much. ???????????????????????? And, thank you very much for taking good care of o. ????????????
8/9/2025
Carol L. VERIFIED CUSTOMER
Mr. Woods completely explained the service that was needed.
8/9/2025
Kimberly G. VERIFIED CUSTOMER
Takes too long. I have been a customer since 2012 exclusively at your dealership. It has ALWAYS taken to long. Dread is the word that comes to mind every 6 months for the past 13 years when have to come in for service. Fyi, I am not alone with this sentiment.
8/9/2025
Richard K. VERIFIED CUSTOMER
Steve and the service staff took care of everything in a timely manner, as usual. The service department is a well-run operation.