Very professional, very detail oriented and well mannered.
So refreshing to experience the younger generation with
great work ethic and emphasis of doing a great job. Much
appreciated!
10/11/2025
Bennie B. VERIFIED CUSTOMER
Very good service
10/11/2025
Janet P. VERIFIED CUSTOMER
Ms Holiday is always so helpful and Chuck Sansing is the best!!!!
10/11/2025
Paul D. VERIFIED CUSTOMER
Took 2.5 hours to balance two tires to correct problems following my 15k service at this dealer and I was charged $35. Was not notified of the delays. Service manager Chuck who had to step in was very helpful, apologetic, and friendly, but service advisor TJ was largely absent and uncommunicative.
10/11/2025
John S. VERIFIED CUSTOMER
Chuck always does a great job. He has taken care of my family for years.
10/11/2025
Joe P. VERIFIED CUSTOMER
Service took way too long.
Chuck did his best to get the service done and contacted the shop at least three times to try to get them to communicate with him.He finally had to involve Mr. Hardin to get the shop to service my truck.
My truck went into the shop and they checked it in at 1015 am.
It was after 3 pm before it was finished . All that was done to it was normal inspections (I Hope) and an oil change and tire rotation.The mechanic who drove it back to the main building got oil or grease on my drivers door interior when he propped his arm on the rolled down window area of the door.
Chuck has always done his best to get my services done and throughout the ten vehicles we have purchased and owned from Tuscaloosa Toyota, we have been very happy with him guiding us through the processes.
10/11/2025
Rafael M. VERIFIED CUSTOMER
Will Averett provided outstanding service during our visit. He was attentive to all our needs and very informative throughout the entire assessment and appointment. This was our first visit to the dealership since recently moving from out of state, and we were very impressed with his professionalism, hospitality, and attentiveness.
10/11/2025
Charlene S. VERIFIED CUSTOMER
This time I asked questions and Tj answered them and I was happy.
10/11/2025
Michael J. VERIFIED CUSTOMER
Chad is a super guy. I appreciate what he offers to me when I come in. Yall got a good one there!
10/11/2025
Diane F. VERIFIED CUSTOMER
It's ok, I thought it took longer than it should.
10/11/2025
Howard T. VERIFIED CUSTOMER
Steve Woods has always been professional and courteous would recommend him and Tuscaloosa Toyota to anyone
10/11/2025
Kathy P. VERIFIED CUSTOMER
There was no need in me having to wait 2 hours just to have my tires rotated!That was absolutely ridiculous! My husband has Cancer and I had to leave him alone sick! Wasn’t expecting this wait time plus I have a 35 minute drive time one way! Tuscaloosa Toyota your service department needs help!
10/11/2025
Musa . VERIFIED CUSTOMER
Thank you
10/11/2025
Sydney P. VERIFIED CUSTOMER
Steve is very professional friendly And does a great job! One reason I keep buying Toyotas not Lexus! And the comfortable lounge is a big reason too!
10/11/2025
Kenneth C. VERIFIED CUSTOMER
Great Job
10/11/2025
Bryan L. VERIFIED CUSTOMER
First time Garrett has helped me. Very impressed! Will request him next time I come in. And refer him to others.
10/11/2025
Tommy H. VERIFIED CUSTOMER
My wife was never updated about progress or anything that was happening. Tuscaloosa Toyota used to be the best of the best in my opinion, but today has shown me that customer service is completely gone. David Harrison didn’t even know if she was staying with the vehicle or leaving it when she had been there almost all day. I’m very disappointed and will find another dealership to do business with.