It seem to take a lot longer this time than normal. Arrived at 10:15 and didn't get out until noon. Oil change and tire rotation. Other than that, service was good.
8/1/2025
Rose T. VERIFIED CUSTOMER
Mr Gaddy was very polite and I was in and out promptly
8/1/2025
Gavin G. VERIFIED CUSTOMER
Job well done. Thanks guys
8/1/2025
Jeff C. VERIFIED CUSTOMER
Kevin was professional and respectful. He deserves a raise.
8/1/2025
Crystal A. VERIFIED CUSTOMER
Very satisfied with the service there at Toyota of Gastonia NC.
8/1/2025
Tommy I. VERIFIED CUSTOMER
Thank you!
7/31/2025
Ann S. VERIFIED CUSTOMER
Montreko is amazing and a great asset to Toyota. He’s the reason I continue to come to your dealership. Very helpful and knowledgeable and always providing great customer service.
7/31/2025
Ronald C. VERIFIED CUSTOMER
Remote start worked fine before service visit. After a service visit, remote star is no longer working. I would like forward to return to the original state in working order.
Other than that john's help was great.
7/31/2025
Jean M. VERIFIED CUSTOMER
Thank you
7/31/2025
Coy B. VERIFIED CUSTOMER
My Name is Joyce and my back tire still has a wobble in it.
7/31/2025
Adam F. VERIFIED CUSTOMER
I was hesitant to continue with my vehicles service due to the 2 hour wait time and business travel I was pressed with later that day, however Eddie told me he would do what he could to get me in and out asap. I appreciate the expedient quality service and understanding from the whole Group at Gastonia Toyota.
Adam F
7/31/2025
Sydney A. VERIFIED CUSTOMER
I dropped my car off with no issues. I then sat and waited for over an hour when I was one of the only people in the lobby. When I walked to the service desk, they said my car had been ready. I asked why I was not notified, they advised me a text message had been sent. I never received one. The next had been sent to my fiance instead of me when he is nowhere on my account. I told the customer service agent and he said he would fix it back to my number. I had to get the link for this survey from my fiance because he is still the primary phone number and email. My time was wasted and I missed an appointment. My name was never called over the PA system and the agent that checked me in walked past me twice and never said my car was done. My fiance did take my car in for a battery issue last week, but his information should not override mine when the car is in my name.
7/31/2025
Joseph M. VERIFIED CUSTOMER
Thank you!
7/31/2025
Phillip F. VERIFIED CUSTOMER
Thank you Josh.
7/30/2025
Chelsea C. VERIFIED CUSTOMER
Mr. Gaddy is always friendly, knowledgeable, and helpful!
7/30/2025
Edward M. VERIFIED CUSTOMER
John and everyone always do a fantastic job
7/30/2025
Ann L. VERIFIED CUSTOMER
Accommodating all of my needs
7/30/2025
Matthew L. VERIFIED CUSTOMER
Great service.
7/30/2025
Kimberly N. VERIFIED CUSTOMER
John went above and beyond to make sure I was completely taken care of. He also showed a few features on my truck I was not aware of. He did an excellent job and I will ask for him again.
Kim Norwood
7/30/2025
Brennan S. VERIFIED CUSTOMER
Every time I have been to the dealership for service it takes hours and it should not take so long.