My only complaint is that after receiving the text that my vehicle was done, I went into the service area to see what I needed to do and get a report on my vehicle and stood there for at least 5 minutes while one woman helped the customer in front of me and none of the other workers acknowledged or assisted me. There were 3 others sitting at desks working. Otherwise everything was good.
7/13/2024
Mechelle B. VERIFIED CUSTOMER
Very professional
7/13/2024
Joyce G. VERIFIED CUSTOMER
No comment
7/13/2024
Melissa R. VERIFIED CUSTOMER
quick and courteous staff. clean waiting area.
7/13/2024
Cynthia D. VERIFIED CUSTOMER
My car is only serviced there. Because the people are great and the service is honest and top notch!
7/13/2024
Brittany P. VERIFIED CUSTOMER
I appreciate how nice and fast yall were. Thank you for also letting me know I had toyota care. I had no idea.
7/13/2024
James B. VERIFIED CUSTOMER
No comment
7/13/2024
Peggy T. VERIFIED CUSTOMER
Your welcome
7/13/2024
Mike K. VERIFIED CUSTOMER
I have a new Buick envision avenir and in 5000 miles the dang radio, clock, navigation, and full screen stopped working. Your service people said it would take weeks to repair. Not thrilled.
7/13/2024
Wanda E. VERIFIED CUSTOMER
I was very satisfied with my service and Mr Gaddy. Thank you!
7/12/2024
Karl B. VERIFIED CUSTOMER
Thanks
7/12/2024
Veronika K. VERIFIED CUSTOMER
Michael is probably the most dedicated and highly competent service adviser we ever had. He’s one of the reasons we go back to Toyota Gastonia.????
7/12/2024
Lisa C. VERIFIED CUSTOMER
Incredible service!
7/12/2024
Jeremy B. VERIFIED CUSTOMER
They left a mess in my engine bay, again. Last time they spilled the used oil from the filter and it took me half an hour to get it all cleaned out from the subframe. This time they did a coolant flush and there was pink coolant EVERYWHERE. There was also used motor oil on my bumper winch. I brought the truck back around and a young lady at the service/cashier area called two techs out to clean it up when I showed it to her. They did a very quick, poor job then walked off. She saw it was still nasty and cleaned the rest up herself. She seemed to be the only one who cared about returning my truck at least as clean as when I dropped it off. I’ve had my truck serviced there exclusively since its purchase there in 2015. The service used to be great, but these last few services I’ve had consistent issues with the techs spilling large amounts of fluids, scratching rims with the impact wrench, and not cleaning up. Everyone is always friendly, but I shouldn’t have to fork out over 600 dollars for fluid changes when half the fluid is splashed around on my engine compartment. If your records show who the tech was, I’d prefer he/she not work on my vehicle again if I decide to bring it back in. Thanks
7/12/2024
Jerril C. VERIFIED CUSTOMER
All contact was through text. Never saw or spoke with Mr. Cavallo.
7/12/2024
David M. VERIFIED CUSTOMER
Service was efficient and staff there is always friendly.
Thank you
7/12/2024
Philip J. VERIFIED CUSTOMER
Jessica was fine. The wait time for the service crew to do their job was too long.
7/11/2024
Mark B. VERIFIED CUSTOMER
Everything went well mo messing around did a great kob. Thanks
7/11/2024
Ruby F. VERIFIED CUSTOMER
Keep up the good work! I was satisfied with Ryan informing me of the upcoming maintenance my vehicle needs moving forward.
7/11/2024
Luke C. VERIFIED CUSTOMER
Clay was great! He was extremely knowledgeable with any questions I had.