I wasn’t satisfied at all first of all the wait was over 2 hours for an alignment and oil change which they did not do (oil change) they charged me $200 dollars and inconvenienced me having to come back again and sit again for them to redo it and after checking they didn’t even change the oil filter either just not happy at all
2/16/2025
Stephanie W. VERIFIED CUSTOMER
Fast service, always a friendly staff. Wouldn’t trust my Toyota to any other dealership!
2/16/2025
Jerry F. VERIFIED CUSTOMER
Good job, done in a timely manner. Very comfortable waiting room.
2/16/2025
Katherine C. VERIFIED CUSTOMER
Clay was very considerate and helpful!
2/16/2025
Wanda H. VERIFIED CUSTOMER
Clay was awesome as he went above and beyond to satisfy. He came and talked to be about recommended upgrades for my truck and made sure my oil change sticker was in place.
2/16/2025
Jonathan A. VERIFIED CUSTOMER
The service was fine but there felt like there was a lack of communication with the advisor. It took too long to be greeted and didn’t seem like anyone wanted to deal with us
2/16/2025
Donnie W. VERIFIED CUSTOMER
Will give as good a survey as I can come up with. Danielle was excellent in customer service.
2/16/2025
Doug D. VERIFIED CUSTOMER
The installation of the battery was done quickly and the cost of it was inexpensive. Hoping that will take care odd the car’s inability to start up. Thanks!
2/16/2025
Allen M. VERIFIED CUSTOMER
Great
2/16/2025
Abid G. VERIFIED CUSTOMER
She was great and very knowledgeable. I was in and out in no time for a 45k mile maintenance.
2/16/2025
William M. VERIFIED CUSTOMER
The service department has never disappointed in the 11 years I’ve Ben bringing my car to them. Well worth the drive from Matthews to get great care.
Thank you,
Russell
2/15/2025
Linda M. VERIFIED CUSTOMER
Always can count on Toyota of Gastonia!!!
2/15/2025
Bonita D. VERIFIED CUSTOMER
Great!!
2/15/2025
Anthony B. VERIFIED CUSTOMER
Very polite, professional
2/15/2025
April F. VERIFIED CUSTOMER
Service man and cashier was awesome
2/15/2025
Deborah H. VERIFIED CUSTOMER
Devon and service people were great!!! We love our car we bought from Toyota of Gastonia!!!
2/15/2025
Clarissa P. VERIFIED CUSTOMER
The customer service that MO provides always exceeds expectations! I so grateful to have him as my service advisor! Thank you!!
2/15/2025
David S. VERIFIED CUSTOMER
Staff were great but 1 hour 30mins is too long for a tire rotation with a confirmed appointment