CardinaleWay Hyundai Glendora Auto Repair Service

Please stop trying to sell me a car when I want my car serviced.

Went in for a recall on my Hyundai Sonata. Allyson Maring was very nice and took time to explain the process to me.

Great fast service!

The service technician is great. They founded a problem and fixed it without extra charge. Thanks ????

When I purchased the car, they told me if I needed gas, they would put some gas in my car. Supposedly the new manager said no. I know where I will buy my next car and it will not be at this Hyundai dealership. $40 is not gonna kill your company, but it could make a difference in keeping several customers I was asking for help for gas and they tried to turn around and charge me for a cabin filter. That’s your car…… that’s why I’m leasing it ….you fix it and you pay for it.!…..

Car still making same sounds

Cristian was knowledgeable, answered all of my question, and polite.

Jasmine was very helpful and complete with check-in and the Service Team was courteous at check-out. Thanks for the car wash too.

I had my car towed in for an issue of the car vibrating & the engine light on. When the car arrived I was called & I explained what was going on.Christian called me to let me know what they were going to do & my options if it was something no longer under warranty. I agreed and when they had done the diagnosis, I was called & he told me everything was under the warranty & the car was ready for pickup. He also told me a motor mount needed to be replaced when they received the part he would let me know so I could set the appointment for that to be installed, which he did & my appt. is set.

I appreciate the great customer service & quick turn around on my vehicle service.

I was surprised to find out that I received four maintenance visits during the first three years of owning the car. I thought that I would receive more. But, I suppose it is better to have the maintenance done now to protect the car going forward. It was good to hear that I do not need the maintenance service every 6 months since I drive the car so infrequently. I will make it a point to come in for maintenance every 8 months or longer. On the matter of the tonneau cover latch not working properly, it still got stuck. Fortunately, I was able to figure out a fix by watching YouTube videos. Seems to work fine now. The touch lock/unlock handle feature is still a hit and miss. Since I can’t demonstrate this to your technicians, I guess I will just live with it, although it is frustrating having to get out my key to make the unlock and/or lock work. One last thing. I wish there was a “greeter” when I pull up to the service department. I never know whether to wait in my car for someone to come out or go into the service department to check in. It is not only me, but I heard this situation /confusion from other customers, too. Or, if it is too much (too costly) to ask to have a staff greeter out in the drive up area, perhaps a friendly and attractive sign could be prominently displayed so customers will know what to do when they pull up for service. As for the maintenance itself, I believe the technicians did a good job.

We were so happy with the service and Christian Juarez was very nice and very professional.

Everything went well and expeditiously, so I was very pleased with my service

There was no follow up contact to advise that the part needed was in, I had to call (made three attempts), not sure why the service advisor would provide a contact number and not listen to or respond to messages left unless there is an internal issue with your communication system, which I doubt because same thing occurred with texting. Received update texts but service advisor would not respond to my text and I had to call the service department. Aside Afrom that

Gracias por la atención personalizada y muy profesional, recibí una atención al instante y mi espera del servicio fue el tiempo promedio. Me indicaron los puntos que trabajaron y las recomendaciones para el siguiente servicio, de seguro me contactaré con Jazmine para mi siguiente servicio.

Everything was awesome!

I sure will submit next feed bk from manufacturer. And as for Christian Juarez he was so amazing careing patient and answered all my concerns. Show lots of pride in his job. He made sure to take care of my needs advise me on questions I had. It’s a pleasure to see a young man so respectful. Great guy thank u.

Everything is good ????

Great service with friendly staff

Perfect attitude and good service sales ????