I believe Allyson Marring, the rep that serviced my car today, is racist. The minute I walked into the door I was met with a very aggressive and condescending tone. I walked in, said hello and that I was there to get my serviced. She immediately told me to go wait outside even though it was 90 degrees today. I did ask she asked. She then called me in, never introduced herself, or welcomed me. She immediately started aggressively asking why I hadn't broughten my car in sooner, that my car had SO many miles, I felt like I was 5 at the principal's office. I want to make it clear that I was never rude to Allyson, I simply went in today to get my car serviced. I never expected to be treated so aggresively, I don't even get spoken like this by my own manager at work so why was this the case here?
Before I left, as I was paying for my service, I told Allyson that her tone was very condescending. She simply said "aww srry you feel that way, make sure to sign here, and also sign this page right her." She never said anything else after that.
I believe everyone deserves to be treated with dignity. The only thing I did wrong was walk into a racist establishment as a Latina.
8/30/2025
James A. VERIFIED CUSTOMER
Thanks again Allyson for your incredible customer service.
8/30/2025
Keith K. VERIFIED CUSTOMER
saul was the best
8/30/2025
Ervin L. VERIFIED CUSTOMER
You got it, Allyson!
8/30/2025
Javier G. VERIFIED CUSTOMER
Allyson was very helpful and efficient. I honestly I don't think I have ever been in an out when getting any of my cars serviced, at any dealership. Very much appreciated!
8/30/2025
Mario A. VERIFIED CUSTOMER
Thank you John for your quick response and resolution to my issue.
8/29/2025
Michael W. VERIFIED CUSTOMER
Great experience. Thanks, Saul
8/29/2025
Mario L. VERIFIED CUSTOMER
John was great at communicating updates and giving honest suggestions. Really appreciated his service!
8/29/2025
Linda Q. VERIFIED CUSTOMER
Excellent service. All I needed was wipers replaced. Friendly quick service. Your service department makes it easy for me to take care of my own car so that it’s always safe for my grandchildren. Thank you.
8/29/2025
Bella F. VERIFIED CUSTOMER
He did a great service to us, very knowledgeable and honest and very professional and friendly!
8/29/2025
Linda W. VERIFIED CUSTOMER
John Tait and Oscar are Rockstars
8/28/2025
Maria P. VERIFIED CUSTOMER
Thanks for all your help.
8/28/2025
Brandy M. VERIFIED CUSTOMER
I confirmed over the phone that the new tires would be put in the front and the a
Older ones moved to back. When I picked up car the old ones were in front and new in back. So now I had to wait for them to move all four tires. On top of that they tried to charge me $60 some dollars (tax) that i was told was included in the total. Then they didn't update me about the longevity left on the older tires. When I was here in April they didn't advise me that I would probably need new tires by the time I returned for the next advised swrvice at 7500 miles. If I had known I would have watched closely my tires and would have made sure to get it done promptly. John returned my call about my concern for the other two tires and is going to evaluate them. Also the service woman who helped me did explain that the EV cars go thru tires faster. Unfortunately I was mislead when the car was sold to me that my tires and rims are covered for replacements. (This was at Ontario)
8/28/2025
Aubrey M. VERIFIED CUSTOMER
Allison was great and on top of things. She displayed great communication and helped a lot. Thank you, Allison.
8/28/2025
Marie H. VERIFIED CUSTOMER
Cristiano was very professional and helpful.
8/27/2025
Patricia S. VERIFIED CUSTOMER
Your service advisor Sal was very rude to me when I left the dealership. I have been taking my car to glendora since I bought it in 2019. I had questions about my charges since I have the easy care plan. I felt the charges were excessive for labor. I was charges $275 in addition to my coverage. When I received my final receipt, the charges showed $249. U questioned him and he said he just needed to move the numbers around . That's a very odd response. The other service advisor witnessed everything. I told him not to do that. I just wanted to know why the charges were different. He then proceeded to tell me that they did me a favor getting me out In A timely matter. And that should be good enough. I will not be bringing my car back to glendora ever again.
8/27/2025
Rose D. VERIFIED CUSTOMER
Thank you
8/27/2025
Denise M. VERIFIED CUSTOMER
Friendly, efficient, and polite. Communicated swiftly and the service was great.
8/26/2025
Kat H. VERIFIED CUSTOMER
I thought it odd that I would have to replace the headlight lamps totalling $950 and not being able to just replace the bulbs. And of course the dealership doesn't stalk the lamps. I had to leave my car and get a loaner since no headlights is a safety issue.
But, Cristian at Cardinale Hyundai took the initiative to call Hyundai headquarters and found out you can just replace the bulbs and saved me close to $900.
This young man did not have to go above and beyond, but he and should be rewarded.