CardinaleWay Hyundai Glendora Auto Repair Service

This text took over three hours to get to me, not your fault. But I would like to talk to her and was going to call today but ran out of time. Thank you

Professional service. Thank you!

I arrived without an appointment 15 minutes before the Service Department was going to close. My intent was to leave my car overnight to be serviced the next day. Cristian was very polite and accommodating! He kept me informed throughout the process.

Really appreciated the team in service taking my car in as I did not have an appointment. My dash board went out as it had before and I’ve made appointments but it then fixed itself so was never able to diagnose what was wrong. Yesterday it happened again and I went in just to see what could be done. They took my car in and figured out what the issue was and it will be replaced as soon as the part is back in stock. Thank you!

The service department and staff at CardinaleWay Glendora are always top tier. I appreciate the professionalism and great service I get there! The problem I have is with the ownership charging an additional 3% fee on top of the service charge to use a credit card as payment. You’re a multi-million/billion dollar company. Stop pushing that additional cost onto the consumer! That’s what small Mom & Pop shops do to stay in business. I respectfully request that you stop this practice and absorb the fee into your company as the cost of doing business. I am a loyal CardinaleWay Hyundai customer. I’ve purchased several automobiles from your dealership and have all warranty service performed there over the past 20+ years. I am just one person, so do with this what you will, but I have a choice and I will find another dealership that appreciates and respects my business by eating that additional cost. Sincerely & respectfully, James L

Well done

Saul was what all sales reps and employees should model: very kind, charismatic, helpful, and assuring. Many thanks to him for getting me in and out for service.

Cristian was professional from start to finish. He was attentive to our needs and provided great feedback. He was aware of what my issues were and gave me solutions. Provided great customer service and made our experience pleasant.

He is very attentive and pleasant.

Fabian was extremely helpful. He went out of his way to make sure I understood the process for the total replacement of the transmission that needed to be replaced after only 52,000 miles for a 2021 palisade.. he reached out to Hyundai USA explain the situation and got the service completely covered. Otherwise it would’ve cost more than $6000 mostly probably for Labor so I’m very appreciative of his assistance. He also called and kept me updated and procured a rental car while my vehicle was being fixed. Did a great job. He’s a great service rep.

Allyson is extremely polite and very helpful. Her people skills are top notch.

Saul is a great host. Very knowledgeable and extremely helpful. Made the day go by quick and easy.

Allyson Maring's helpfulness, professional attitude, and courtesy is highly commendable.

It was a good service and fast turn around

On Wed. When I dropped off the vehicle at 7am, Saul told me give him a few hours to get an update for me. After not receiving an update, I called NUMEROUS times. The AI answering service makes it nearly impossible to talk to a staff member, let alone leave a message. So frustrating. I was hung up on one of these calls after being placed on hold. Finally got an update just before 4pm, that the tech would need smoother 3 hours to tear down the vehicle……that meant needing it another day since the shop closes at 6pm. I had to pivot and juggle my and my wife’s day for the next day on a dime, with little notice. Then trying to get an update the following day too was a great challange and more frustrating. Communication goes a long way. Then when I pick up the vehicle, Saul told me he would show me the location of the issue when I got there to pick it up. I told him I would be there in the 5:00 hour to get it. What he didn’t tell me is that he not a technician would be there when I was in the 5:00 hour. Alison left a message to call me Friday about this. Juggling my day again for Friday, receiving no call from Saul, I went to the service dept. Saul was off. Only then did Alison have the technician Charlie come out to show me the issue location on the vehicle. 3 days of POOR communication and a helpless AI answering system. The service dep. plays a huge factor in the decision process for us when deciding to purchase a new vehicle.

Fabian was helpful, friendly and professional.

Did not receive paperwork when paying, nor explanation of verbal estimate for repair. Otherwise, great customer service and text messages re status.

Okay

Great service

First of all, your oil changes are too expensive. And you charge to use your credit card who in their right mind will charge a service charge on your credit card when you’re a big business not everyone carries cash on them. I don’t know how you expect them to do that. Very very disappointed.