Toyota of Bourbonnais Auto Repair Service

Excellent job as always

Everything was great

Unfortunately, I am very disappointed with Toyota of Bourbonnais service department. I was informed that the 2021 Tacoma OEM Tonneau cover that I salvaged from my previous Tacoma (that was totaled in an accident) could not be installed on my new 2024 Tacoma that I just purchased from you guys. Per Sean (service tech), all of this due to not having some sort of additional kit that is supposedly needed. I already purchased that kit from a Toyota dealership online. Having removed the cover from my old truck myself, I made sure I purchased all the missing hardware, but I was still told additional brackets and railing were still needed by your tech. My previous Tacoma never had any of this railing that your tech is telling me about, and only one bracket which I provided with the OEM hardware kit that I already provided and had given him. It is simply 6 OEM strike plates and gaskets, with all the appropriate bolts, one bracket that secures the cover to the bed and the bolt, one tonneau cover pin and those bolts, and that’s the entire kit. Not a complex install at all. I guess it’s really just about the dealership making additional money from the customer and trying to get me to purchase a new Tonneau cover and railings, plus labor costs, totaling more than $3,000. What a shame, looks like I’ll have to install the cover through a competitor in order to avoid having to pay thousands of dollars to have your dealership install it for me. I really thought if any place could install this for me, it would have to be the local Toyota dealership, apparently, I was wrong.

They were kind courteous, and attentive. The did a wonderful job.

Great service today.

Prompt, courteous, and helpful

Great Staff!!!!!!

I was pleased with the customer service that I received today.

They always are friendly and take great care of my 4Runner.

For my part, I will ask Service about a time estimate when I hand over the keys. Very fast service; good value.

Thank you they were awesome!! And fast and efficient! Truck is running better than ever??.. Thank you Nathan for such great care!

I’m very impressed with the dealership’s service center. Very nice job today.

Great experience, in and out in under forty five minutes!

I was completely satisfied with service,I received today.

I was completely satisfied with the service performed on my RAV 4. Nathan was very thorough and keep me informed while I waited for my vehicle.

Oil change done quickly and friendly staff

Nathan was very friendly and answered all my questions.

The service was excellent. Kept me posted on everything going on. I was very happy when I left. Everyone was very courteous.

Your welcome I gave your business a 5 ???? star review.

Easy. In and out no problems