Toyota of Bourbonnais Auto Repair Service

We were lied to by a dealership in Daytona Florida, who told us that we had lifetime oil changes and a full warranty on our vehicle. Turns out we were lied to. When your staff let us know about the issue, nothing was done to rectify it. So at this point Toyota has lost a customer.

Thank you for always making my car service experience a good one. I would like to make a suggestion. I think it would be a great idea that the service techs utilize disposable seat covers when inside of customers vehicle's.

Is always a pleasure to have my car serviced there

Once more, we were charged for the tire rotation, even though we purchased tires there. This has happened more than once. Otherwise service was good.

Fantastic employee

I am very happy with the service I received, Toni was kind and very helpful. I love that I always get a complimentary car clean. My car is squeaky clean and running as it should be. Thank you.

The entire team was pleasant and thorough in their work. All my requests were met in timely fashion. Highly recommend!

Toni made my experience worry free! Thank you

Thanks for the excellent service

Always satisfied with. All the personnel at Toyota. Great team!!!

Nathan went over and above to work with me and also gave me some good advice.

Friendly, fast service. And car wash the cherry on top.

Sean was extremely polite and very helpful. He took very good care of us.

I had an appointment to drop my car off to fix the gas tank. A rental car was made available to me to take when I arrived cuz I had to go back to work. Well neither the appointment could go forward nor the rental of the car to leave it while I was at work. So nothing happened. I have rescheduled my appointment for a month from now when I will be off of work for a week. I would say that this young man needs to learn how to address customers in a positive manner and not treat them like they're invisible where the while they are listening to a conversation that includes their time and that they will not get their service done that day. I have been a long-term customer of this particular Toyota branch in Bourbonnais Illinois for no I don't know 15 years. I have never been this disappointed in all those years. Overall I would say he was very nice but dismissive. The lady who was in charge of appointments tried to explain to him what was promised me that day and he kept saying oh we can't do that we can't do that we can't do that.. well she the lady who did the scheduling went out of her way to try and make something fit for me. I am sure one day this young man will be an aspiring manager but he needs a little work on his customer service. I am sorry I'm writing this letter but I feel the need because nothing got done yesterday even though I drove 30 minutes there and 30 minutes back nothing happened to my car at all

Nathan has been great to work with! Great service!

Incredibly amazed at how quick the service was. They explained what options were and were not pushy

Very professional.

Friendly, efficient service. Clean waiting area.

Toni was great but I got there a few minutes early of my oil changed appointment, had a coffee, used the restroom, and 20 minutes later went outside to see the lot and there was my vehicle in the rear parking area. Perhaps a number of other cars took longer but no one came to tell me it was going to be delayed . Everything else was fine. It was at least an hour but could have been half that.

Today was the fastest service ever. Supposed to be 45 minutes and was done in less than 20 minutes. Amazing