When I came to pick up the vehicle, there was confusion about how the ticket had been closed early. The individual that had closed the ticket early and checked me in was not there. This seemed to cause difficulty on closing my ticket it took an extra 10minutes to do this. No one went over multi point inspection with me. Overall, it seemed an inconvenience that I was there however, the person that helped me was pleasant, and resolved the issue. However, customer should not be allowed to see struggles between employees. I just got there to pick up my vehicle, the person that dealt with me initially had apparently made a mistake, and I witnessed the frustration of the other employees dealing with this mistake and not just taken care of it.
5/15/2025
Jonathan H. VERIFIED CUSTOMER
Thanks for the help!
5/15/2025
Nick R. VERIFIED CUSTOMER
Great service
5/15/2025
Mike S. VERIFIED CUSTOMER
Good service, as usual. You guys are great.
5/14/2025
Danny B. VERIFIED CUSTOMER
Tyler was great!
5/14/2025
Ann B. VERIFIED CUSTOMER
Friendly, knowledgeable, explained things clearly.
5/14/2025
Dorothy B. VERIFIED CUSTOMER
Always kind and professional!!!
5/14/2025
Stephanie B. VERIFIED CUSTOMER
The things I needed fixed were not fixed on the vehicle even though they were there when I purchased it and it wasn't caught by the dealership ahead of time of purchase and now they want to charge me for the fixes. I paid over 35k and bought 4k of extra insurance that apparently doesn't cover what should have not been wrong in the first place.
5/14/2025
Julie P. VERIFIED CUSTOMER
The service department is the epitome of friendly professionalism! I was more than happy to let Bianca know how courteous, friendly, and thorough her staff is. Although I didn’t purchase my Highlander here, when I need to trade it in, I will work with Pueblo Toyota. If the service center is excellent, the sales professionals must be, too.
5/14/2025
Kerry S. VERIFIED CUSTOMER
We're very satisfied.
5/13/2025
Lynda V. VERIFIED CUSTOMER
As always, Dan was efficient, knowledgeable and extremely courteous. Much thanks to him !!!!
5/13/2025
David M. VERIFIED CUSTOMER
Provided excellent service
5/13/2025
Nellie V. VERIFIED CUSTOMER
????
5/12/2025
Pegi K. VERIFIED CUSTOMER
Dylan, Anthony, and one other team member went above and beyond helping me with a couple vehicle issues.
The service members and mechanics are always very friendly and nice.
Very much appreciated! :-)
5/11/2025
Linda S. VERIFIED CUSTOMER
I would recommend your service for all Toyota repairs. Great experience. Thank you.
5/11/2025
Jerry J. VERIFIED CUSTOMER
Very good service!
Jerry J
5/10/2025
Mj T. VERIFIED CUSTOMER
I am very satisfied with the services. I also appreciate Mr. Dannile and to Mr. Triston for their extra help.
5/10/2025
Mark B. VERIFIED CUSTOMER
There were a few issues with communication. I am used to getting text updates on how the repair is coming along. I called to follow up though and was able to get updates. The repair was completed on time.