Pueblo Toyota Auto Repair Service

Done good job

We were really happy that Tyler called to let us know; our appointment was supposed to be at 3:30 PM Saturday but he said it was slow and we could come in earlier. That was really wonderful to hear. We got there earlier and our truck was taken in ????????. We really appreciated him calling us.

Didn't take a long time to check the car, plus was very ftidndly

The guy at the desk was not the guy I requested and he was rude. When I got my car back it would not start and there was Grease all over my glove box other than that everything else was good thanks.

I come in for routine maintenance Tristan is always the first person to acknowledge my arrival even when I’m not there to see him. He is super friendly and always helpful.

Dylan and all the guys at the dealership were very processional and competent . I really appreciated the honesty and integrity You showed in taking care of my transmission replacement. A lot of businesses would not have honored such an expensive repair . You should be very proud . I will recommend Pueblo Toyota to anyone in need of a vehicle or service in the future . Thank you all very much . George H

Very helpful, practical, and respectful of my budget. Will definitely be back!

Great and timely service!

Excellent customer service..so fast and very nice.. he deserves a raise!!! Also Kyle, for putting up with my bad behavior on Feb 4. !! Appreciate everyone there!! Many places I dread going to, but not Toyota, fast, speed, service. Thanks!!

Great customer service. Friendly staff.

No problems, well executed. Good experience.

As always. Thanks.

Apparently my in-cabin air filter was not checked due to my glovebox being locked. I understand that u guys assume that if it is locked, it is to keep everyone/anyone out. And that you respect the customer's privacy. However, I simply keep mine locked so that if any nosey passengers get curious I dont have any issues. I was at the dealership the entire time that my car was being serviced and yes, ur service department knew I would be there. And had anyone mentioned to me that inorder to check this filter they would need the glovebox to be unlocked by me then I would have done so. I never even thought about it being locked as I always keep it locked and had no idea that there was anything inside of it that would need to be accessed by opening it. I just no clue at all that there would be a need for it to be opened or that I would miss out on part of the 10k mile maintenance check due to it being locked. No-one mentioned to me that they would require access to the glovebox or ever mentioned that despite having my keys and therefore the physical capabilities to gain said access that your service department would simply not try to (out of respect to the customers privacy and out of the asumption that if it was locked it was specifically done so to keep your employees from opening it. Now that I know about this prctice (and trust me I do understand the theory behind this practice too) this little misunderstanding shouldn't repeat itself again. I simply feel that basic communication could have prevented the misunderatanding, which led to the incomplete routine maintenance check that I had brought my car in to receive today. You see I regularly drive down a dirt road to go to my father's Ranch and since I do have chronic/severe asthma,knowing that my in-cabin air is as fresh and trigger free as I can make it, is a big concern for my health. So I would've wanted them to be able to check this filter for me at any and all of my maintence service appointments from this day moving forward. But my point is that all of this was avoidable via a simple question. Or if anyone had ever told me about the policy not to unlock something that the customer had locked. Even if does impede ur service department from being able to complete a full maintenence check or any other repairs or services that need done. Basic communication is always going to be better than (and preferred to) acting upon an assumption that my motives for doing anything ever were the same as any other customer's motives in the past. However I want to say I don't feel this was an issue because of Dylans actions at all. It was just something I felt was worth pointing out because assumptions **** and they only do 1 thing . . . Make an **** out of u and I. Dylan was only operating under the guidelines I'm sure he had been trained to operate under. ● So not his fault.● However still an important lesson to consider in the future, and for the benefit of all Toyota employees and Toyota customers. ~THANX, JESSE DELONG

I’m a fan of Pueblo Toyota. My car has been serviced there for about 6 years and I’ve never had a bad experience. The service writers communicate well and I have never felt that they were trying to dip into my back pocket. They are a good bunch of people and I will continue to be a returning customer.

Daniel Proffer was very helpful, resolved my recall issue quickly with the help of a technicia. I was on my way to an appt but Daniel said this is a quick check, let's get it done. He had ordered the part before I left. I was in and out within 20 minutes. I was also offered a ride to my appt if needed. Excellent service today.

Triston was professional and polite. I left feeling that my car was well cared for.

Customer service was great as usual, let me finish programming my radio. Excellent people to work around

You are all so courteous and helpful very much appreciated! My special many thanks to Tyler Smith!????

The service technician was extremely helpful and keeping me updated as to the progress on the repair of my vehicle. He was very polite and informative, as was the mechanic.When he came to bring me the keys.

Didn't fix the problem.