I appreciate all of the things you do to make sure that the customer is completely satisfied! Which I am satisfied with the guys that pick up and deliver my vehicle as well as the service department and staff!
12/7/2024
Lynn P. VERIFIED CUSTOMER
Everyone was was very courteous and professional excellent service anytime we come in that’s why we continue to have our car serviced at the DeSoto location, we have always had a great experience with the intire staff.
12/7/2024
Tim S. VERIFIED CUSTOMER
After paying $175 to have steering diagnosed we were never told why the steering wheel won’t move when it’s cold. Even though after it warms up the steering wheel moves and is drivable.
Only solution was to replace rack and pinion gear and reprogram the electronic rack and pinion. Why does it only work when it’s warmer temperature?
12/6/2024
Abbigayle F. VERIFIED CUSTOMER
I appreciate you getting my truck in quickly and efficiently.
12/6/2024
Dustin B. VERIFIED CUSTOMER
Nick was kind and took his time to explain everything and when there were concerns about price increase he promptly informed us of those and explained the reasons behind them. Thank you Nick.
12/3/2024
Frank W. VERIFIED CUSTOMER
Exceeded my expectation. Thank you.
12/3/2024
Don W. VERIFIED CUSTOMER
All went well and quickly. Staff was friendly and helpful.
12/3/2024
Tom D. VERIFIED CUSTOMER
Job well done!! Thank you
11/29/2024
Josh L. VERIFIED CUSTOMER
Great!
11/28/2024
James A. VERIFIED CUSTOMER
Nick was very friendly and told me exactly what was wrong with the vehicle and his mechanic got the job done very quickly and I was back on the road thank you Nick and the mechanic for the great job thanks
11/28/2024
Deneen P. VERIFIED CUSTOMER
I appreciate the valet service, but I like doing things the old fashioned way. It felt weird having my car picked up and dropped off. I like being able to speak face to face to the technician about my vehicle. I’m not sure if I’ll use the valet service again. There are no complaints about the drivers, it’s just strange to me.
11/27/2024
Jeffrey A. VERIFIED CUSTOMER
the service department was tops in professionalism
11/27/2024
Billy N. VERIFIED CUSTOMER
I love the new valet service. Nick did a great job staying in contact with me and letting me know progress.
11/27/2024
Judith D. VERIFIED CUSTOMER
Always great service!
11/23/2024
Paul P. VERIFIED CUSTOMER
Very satisfied, good experience, very curious , brought my SUV in and they proceeded to work on it right away and I left in a very short time after that.
11/23/2024
Jeanine L. VERIFIED CUSTOMER
They were nice and the bathroom was very clean
11/23/2024
Kathleen B. VERIFIED CUSTOMER
He’s always accommodating and respectful. Couldn’t ask for a better person to schedule service through. Always honest and up front.
11/22/2024
Ronnie L. VERIFIED CUSTOMER
Very good service. Got me in quickly and diagnosed my truck fast found an easy fix for the problem that saved me alot of money. That is awesome service!
11/22/2024
Brian T. VERIFIED CUSTOMER
Everything was done promptly as promised
11/22/2024
Jason M. VERIFIED CUSTOMER
Lizzy was great! Welcomed me in, was very good at making me feel at home. I have always had tremendous service at Pettus!