$185 for each diag is ridiculous and was not explained to me when I made the appointment. The purge valve was diagnosed with the scanner and I said I would take care of that but the did a smoke test on it anyway and charged me $185 diag. They said it took them over an hour to do a smoke testing it but it only takes 5-15 minutes. They did a visual inspection on the sun shade for the sunroof and checked with the extended warranty if it was covered then charged me another $185 when I already told them what was wrong with it. I am planning on buying a truck this year but now will not be considering Pettus Ford for my purchase. After our first experience with Pettus we will make sure to let anyone looking for service or to purchase a vehicle not to go there. I'm also in multiple Ford car groups and will make sure to let everyone in the groups know not to go to Pettus. If someone would like to resolve this they can call me ****-****-xxxx.
1/8/2026
Stephen J. VERIFIED CUSTOMER
Fast and courteous service.
Thanks!
1/7/2026
Denis M. VERIFIED CUSTOMER
All good. Thanks!
1/3/2026
Ron I. VERIFIED CUSTOMER
Nick and Liz are always very professional. They always make sure you are completely satisfied.
12/30/2025
Gerald B. VERIFIED CUSTOMER
Great to work with
12/30/2025
Robin B. VERIFIED CUSTOMER
Great as always
12/30/2025
Ricky M. VERIFIED CUSTOMER
Great job Lizzy, very friendly and helpful and got my truck looked at in record time
12/30/2025
Julie W. VERIFIED CUSTOMER
We were very happy with Nick!!
12/24/2025
Mike K. VERIFIED CUSTOMER
Everyone was great.
12/24/2025
Fran R. VERIFIED CUSTOMER
Lizzy is always friendly and helpful!
12/24/2025
Jim C. VERIFIED CUSTOMER
Services was great couldn't ask for better
12/23/2025
Lawrence R. VERIFIED CUSTOMER
Great service
12/20/2025
Justin M. VERIFIED CUSTOMER
Nick is always very helpful and makes sure to sell it to me straight so I know exactly what I am getting done on my truck. He is always great to work with.
12/20/2025
Gerald B. VERIFIED CUSTOMER
Very nice folks to deal with. They got me in and right out where other dealers wanted my vehicle all day with no estimate of repair time.
12/19/2025
Randy S. VERIFIED CUSTOMER
Lizzie is
12/19/2025
John K. VERIFIED CUSTOMER
VERY NICE AND COURTEOUS PERSON
12/17/2025
Mark L. VERIFIED CUSTOMER
No code came up for my screen issue
12/17/2025
Dept C. VERIFIED CUSTOMER
Smooth, efficient and thorough.
Thanks
12/16/2025
Thomas W. VERIFIED CUSTOMER
We could not find a key drop box
Had an appointment that day and had to be somewhere that morning before you opened
Wouldn’t be back in time for the appointment
So we left car on lot with keys in it
No one looked for the car setting on lot
12/16/2025
Mike H. VERIFIED CUSTOMER
It’s always a pleasure to do business with Pettus Ford.