Pettus CDJR De Soto Auto Repair Service

Josie was very kind and I enjoyed all my interaction with her today.

She is very professional,curtious , explains very well and definitely has great communication with you! Thank You

Excellent service

Up front on everything does what she says they were going to do and very pleasant to work with and a very good attitude

Thank you

very friendly

Josie is the absolute best! Very intelligent and very customer oriented. I am bringing my other Jeep in to her in June.

Outstanding service, as always! This exceptional team consistently demonstrates professionalism, kindness, and patience, making every interaction a pleasure. Melissa is truly a gem—her dedication to customer care is unmatched, and she has an incredible ability to remember and value her loyal customers.

I called and was told I couldn't be guaranteed my car could get looked at unless I made an appointment. I made an appointment 2 weeks out to ensure I wouldn't be without a vehicle for long. I dropped my vehicle off the day before my appointment and I called multiple times that day only to be told 15 minutes before they closed that they never looked at my truck. The next day it was pulled in 24 hours after my appointment. When I called and talked to a lady she asked how many miles I had on my truck. When I told her she said good it is still all under warranty. When I was called about it they referred me to a windshield company to fix a seal that wasn't covered under warranty. This seal has already been replaced under warranty by another dealership. I was the tried to be charged a diagnostic fee for a leak that has been back 6 or 7 times since the truck was brand new. I called ram customer service and they told me the seal is in fact covered under warranty still bit the glass is not. I called another dealership and they also said the seal is covered under warranty but not likely the seal would fail twice in 2 years so they are going to have a field tech come out and look at my truck with their technicians. I was able to make an appointment and wait while they look at it. When I tried to explain previous repairs to the person who called me they continously cut me off and talked over me while I tried to explain. Second time i had problems here first time i took my truck in for a recall and they looked at it and said it was done. They never updated online so i took it to a different shop and they told ne the recall wasnt done and they completed it. I would rather you just turned the work away than to waste my time. Would not recommend this service shop to anyone.

She was super kind to me.very Sweet.

Melissa is amazing and I will highly recommend your service department!!

Fast courteous and caring

Josie was very helpful with all questions I had. She kept me up to date on all information with my vehicle. U don't get that at all dealerships. Thank you.

I just had an oil change and tire rotation and they said my bill is over $700. I don’t mind to pay for a service, but this is extreme. I have had a few of these trucks and this is the first time I have used Pettus. When I got the text about the bill, I was floored at the price. If this is what I am expected to pay, I would never use Pettus again.

Josie was great. Much appreciated.

Thanks to Melissa for all her help. She was very, very nice and helped take care of everything for us

Josie was very helpful and took care of me like I was family.

Melissa is very kind and considerate. I am not happy with the mechanics. I came in because warning light on brake was on. I was told I needed replacement break lines. Then told they had to replace NOT NEW air condition lines. I started my car and another warning light was on. I called back, the mechanics say now I need 2 New batteries. Almost $800.

Melissa was absolutely wonderful. The overall experience was horrible and unfortunately out of her control.

Melissa was amazing. She did everything to make sure I was taken care of. Plus I feel like I made a new friend. Both her and Josie were super friendly and very helpful