Hyundai of San Bruno Auto Repair Service

Satisfactory job.

Waiting for car to be fixed even after two weeks

Oscar was great! I was in a rush and he quickly handled everything and gave me an update when the car was ready.

Oscar was fantastic!

Very good service

Oscar really professional and having high knowledge and done way quicker than I expected and his promised. Thanks!!

I’m writing to escalate a poor service experience at Hyundai of San Bruno regarding my 2024 Hyundai Elantra SEL (VIN: KMHLM4DG7RU752456). What happened (brief timeline): [09/30/2025 | 8:10 am PST]: I brought the vehicle in for a persistent rattle. Service Advisor Oscar said he couldn’t hear it and told me it was not covered by warranty. Same day (evening): Another staff member—and a director—confirmed the issue is covered. Follow-up test drive: A mechanic heard and confirmed the rattle. Despite that, Oscar suggested external causes and stated it would take 3–4 days to repair without a clear plan. This has been frustrating and a poor use of my time. It’s not just about fixing a rattle; it’s about the inconsistent, dismissive handling and misinformation about warranty coverage. What I need from Hyundai of San Bruno: Written confirmation this repair is covered under Hyundai’s New Vehicle Limited Warranty or it is not Not Covered in Warranty. A proper diagnosis and repair plan with a clear turnaround time. Reassignment to a different advisor (not Oscar) for all future interactions on this RO. If the repair truly requires multiple days, please provide a loaner vehicle or rental coverage per your policies. I kindly ask that you confirm receipt of this message and provide next steps, including scheduling a repair appointment. I appreciate your prompt attention and look forward to resolving this matter quickly and smoothly. Thank you for your prompt attention. Sincerely, Rajat P

I'd really appreciate if your dealership had loaner vehicles, particularly when the car is having a long in-warranty repair like a IMCU failure.

She was GREAT!

Alicia was professional, courteous, and a true problem solver. All of my intended business was completed at the Service Center. She ensured that all work completed on time which allowed me to meet my work obligations & meetings later in the morning. Five Stars!!! ⭐️ A 10+!! Please forward this review to Alicia. Thanks!! Carlos D

Mr Ladue is clearly very knowledgeable about cars in general and about Hyundai cars in particular. His comments on what work was done on my car were clear and understandable. I hope he will be around for as long as I own my car.

Thorough and timely plus the salesman at the dealership gave me a lot of information for my next purchase

Excellent staff member! Kind and courteous. Get her a raise.

Very helpful, polite, and followed up with me when I forgot my water bottle.

Alicia was a great person to talk to. Super nice and personable. We talked about Legos too and that was fun for a change :) made a boring visit, enjoyable.

The only thing I was not satisfied with was waiting 5 hours for what should have been a 1-2 hour job. Your service agent was excellent the problem seems to be you are incapable of honoring your appointments properly.

She is friendly and professional.

2 hours is quite long. The waiting area or lounge and bathroom is very run down. No donuts for customers but I saw staff with donuts. Fly infestation in the waiting area you guys need to look at Toyota of Stevens creek to see the standard. You can do better. I was not greeted by Alicia upon entering I had to seek where and who to ask for assistance. I am happy with my vehicle but the house needs work

thank you

Although it took 2 months for the vehicle to be repaired, a lot of the circumstances were beyond Alicia's control. I appreciate her persistence in following up with the insurance company and trying her best to move the progress forward. I would like to see the dealership management to do a better job in staffing and retaining employees so it doesn't seem like a revolving door at this place.