Ms Czahar took good care of us, and got us back on the road.
5/26/2024
Zhaobin Y. VERIFIED CUSTOMER
Perfect. Quick, efficient, friendly. Good job, Irving
5/26/2024
Rigoberto T. VERIFIED CUSTOMER
It took more than two weeks to finally finish it.
Thank
5/25/2024
Howard W. VERIFIED CUSTOMER
Everyone encountered was extremely cordial. Nevertheless, it took half an hour from the time I arrived for my scheduled service before the formalities were concluded. The servicing took 1-2 hours longer than the service managers estimate, but that is probably not unusual for an appointment that began at 10:45 AM. Aside from these two minor issues everything went well
5/25/2024
Warley V. VERIFIED CUSTOMER
My recall appointment was scheduled 2-weeks prior to at San Bruno Location. I took a day off and dropped my vehicle off to service advisor John Su only to be told 45min later that they didn’t have the part in stock and he ordered it and will take 7 days to arrive. I was very upset and told him how unprofessional his attitude towards me was and he then replied I can take my vehicle to another dealership. You as a large corporation should retrain your whole entire service department (advisors) on what true customer service is all about. I rate my experience with San Bruno Hyundai a 0 and highly likely not to come back nor recommend to any one.
5/24/2024
Sheldon T. VERIFIED CUSTOMER
It was all a little confusing. When I made the recall appointment they said it would take an hour. I told them I would wait while the work is being done.
I arrived right on time for my 9:15 appointment. I checked in. Someone took my car keys.
At 10:00 a representative came and took me to his desk and asked if there was anything else I needed done. I thought my car was finished. He informed me it would be a couple hours. I said I was told it would be one…..then he said they are a little behind. I said then two hours from 9:15 since that’s when I got here. He said I just got your paperwork…..
(There is more, but I’m doing this on my phone and I’m clunky punching out on my phone.)
5/24/2024
Manjit J. VERIFIED CUSTOMER
Good job
5/24/2024
Elizabeth G. VERIFIED CUSTOMER
Has great communication skills. Transparent and straightforward
5/24/2024
Gina N. VERIFIED CUSTOMER
I was not satisfied with the mechanic, I came on time for my 9:00am appointment for trunk latch recall. I was waited 2 hours 30 minutes for nothing.
5/24/2024
Diana R. VERIFIED CUSTOMER
Great service today! The crew on site was punctual and explained my service thoroughly
5/24/2024
Dave S. VERIFIED CUSTOMER
I needed the car back by a certain time, and John was able to rush it through.
5/24/2024
Jaime F. VERIFIED CUSTOMER
Welcome
5/23/2024
Paul G. VERIFIED CUSTOMER
Irving was very knowledgeable and clear in answering my questions and addressing concerns I had. Wonderful customer service!
5/23/2024
Evangeline T. VERIFIED CUSTOMER
Everything happened as it was supposed to????
5/23/2024
Alison B. VERIFIED CUSTOMER
Liz was so kind and accommodating! Truly superior service. This dealership is top notch.
5/23/2024
Jennepher Z. VERIFIED CUSTOMER
This place is always a mess. Unprepared, people don’t know what’s going on. Over promise never deliver
5/22/2024
Carolyn R. VERIFIED CUSTOMER
John took care of everything I needed during the service including my special request.
5/21/2024
Edwin R. VERIFIED CUSTOMER
Dear Hyundai of San Bruno:
I really do appreciate it very much to have Elizabeth Czahar for her diligence and dedication in regard to the service rendered on the 2011 Hyundai Sonata. By that experience with great satisfaction, I am absolutely very thankful that I have her as an outstanding Service Advisor and a great Customer Support Representative. Surely, her performance and in dealing with the matter that have me to definitely will recommend her for future contact personnel.
And By the way, Before I forget, I would like to acknowledge the Hyundai Service Team also and all personnel that made everything possible for my 2011 Hyundai Sonata. And I thank you very much from the bottom of my heart.
Most Sincerely Yours,
Edwin V Reyes of San Francisco,
5/21/2024
Thomas W. VERIFIED CUSTOMER
Very courteous customer service by all individuals associated with San Bruno. They are very relatable and understanding and great to be around. Thank you for your service.
5/21/2024
Young C. VERIFIED CUSTOMER
From the moment I dropped off my car in the morning till I picked it up later in the day, Elizabeth was excellent. She listened to the things I wanted the service center to look into. She also actually contacted me later in the day when my car was ready which is something that doesn't happen all the time. Overall, my experience with Elizabeth was great. She has a great positive demeanor and makes you feel comfortable. Moving forward, she will be my preferred service advisor. I appreciate her approach to dealing with her customers. Thanks Elizabeth!