Great care and service at Madison WI Smart Motors with Jacob. He was very professional and communicated with me along the way. Please take good care of employees like this! Thank you
5/24/2024
The Constance. VERIFIED CUSTOMER
Very happy with the attentiveness of Ian and the speed at which they completed to ask. Very unhappy to find my keys left on the dashboard by the technician who washed my vehicle and left my vehicle unlocked in the parking lot which might have been a Temptation for thieves. I would have been very upset to come back and not find my car there. I know it was an oversight please do not scold them I just wanted you to know.
5/24/2024
Phalit L. VERIFIED CUSTOMER
They have good service and friendly to me. Thanks for your service
5/24/2024
Nicholas P. VERIFIED CUSTOMER
Eric was extremely thorough and very nice. A pleasure!
5/24/2024
Rod C. VERIFIED CUSTOMER
When I arrived at the Express Service, I instructed the technician to not touch the tires since I was just at the tire store where I purchased the tires. They rotated and balanced my tires for me, then filled the tires with nitrogen instead of air. When my oil change was completed a different technician told me that the tires were over inflated. I trust the tire store knew what pressure was needed. Now I have to go back to them to correct. I wish Smart Toyota would have followed my instructions.
5/24/2024
Diana F. VERIFIED CUSTOMER
JESSE IS ALWAYS GREAT. We go to smart toyota because of him . Been foung thst for 14 years snd until recently had 3 cars wevtook there. One died do now it is 2.
5/24/2024
Patrice B. VERIFIED CUSTOMER
She was so nice. Very enjoyable
5/24/2024
James Y. VERIFIED CUSTOMER
The fact that I bring my car in and you want to charge 190 bucks to diagnose the problem is absurd. Went to another place and they didn’t charge to diagnose it, but they have the job to fix it now.
5/24/2024
Marie P. VERIFIED CUSTOMER
Ty was great- kept me apprised if additional service needed. Very professional and courteous.
5/24/2024
Laura M. VERIFIED CUSTOMER
Ty was great!
5/24/2024
Douglas B. VERIFIED CUSTOMER
Ian did a great job of keeping me informed about the status of my vehicle and how much time it would take and how much it cost.
5/24/2024
Damon S. VERIFIED CUSTOMER
Great service!
5/24/2024
Ronald T. VERIFIED CUSTOMER
Alll works done well.
5/23/2024
Susie F. VERIFIED CUSTOMER
Will fill out the survey when I receive it. Ty was professional, respectful, and communicated well. Smart is fortunate to staff who have positive attitudes, makes people want to do business with that establishment.
5/23/2024
Vicki W. VERIFIED CUSTOMER
None
5/23/2024
Joseph V. VERIFIED CUSTOMER
Ian was very helpful and honest.
5/23/2024
Mary H. VERIFIED CUSTOMER
All good. Except I received a message that my car was ready (from Muma) that the car was ready when more work was decided to be done.
5/23/2024
Michele P. VERIFIED CUSTOMER
He kept me informed very promptly, was courteous and professional
5/23/2024
Patricia K. VERIFIED CUSTOMER
I’d be happy to
5/23/2024
James Y. VERIFIED CUSTOMER
All was very good until checkout. I was told at checkout the charges were about $60 more than what I was told when I first checked in, even though the work done matched the work shown on the checkin estimate. When I raised this idiscrepency at checkout, the charges were adjusted down to the checkin estiimate. I don’t know why I was initially asked to pay the higher amount at checkout.