Your employees are fantastic! Everyone was really nice and personable. My only complaint is a minor one but it took 1 1/2 hours. Would love to see it go a little quicker since I had an apt.
10/19/2024
Ann S. VERIFIED CUSTOMER
Please see other comments I left about this service 10/15-10/18. I had to return when the car stalled at an intersection. Also, the car wash was broken. I wish costs had been broken down beforehand. It was all rather expensive.
10/19/2024
Karen A. VERIFIED CUSTOMER
When the vehicle was dropped off, there were two indicators to address: VSC system and a blinking auto-dip headlight indicator. The horn and steering wheel controls were operational. When I picked up the vehicle, I was informed that the cause of these issues was a defective clock spring. I did not read all the text until after I got home. On my drive home I noticed the steering wheel was not aligned properly and is crooked when driving straight ahead. Right before I arrived home the airbag light came on. When I read the notes I learned that upon disassembly, the clock spring had come apart and as a result there is no horn or steering wheel control function and it seems the airbag indicator is also part of the "progressive failyre" of this component. I am dissatisfied because I brought the vehicle in for diagnosis but it was returned to me with symptoms that were not present when I brought it in.
10/19/2024
David P. VERIFIED CUSTOMER
Everything was absolutely great with my experience from when I initially arrived with my car, the door opened and I could drive in, and I was greeted right away by the person that parks the cars, another person came over and started talking with me until my personal representative came to check me in. She was very friendly and double checked what service I was going to have today.I was then directed for a courtesy car and that was very well handled. Upon returning, it was very easy to return the car. I was then directed down the hallway to anyone sitting there to actually pay my bill. It was an awkward experience as I kind of slowly walked down there and stopped in about the middle because no one turned to help me and I did not know where to go. After several minutes, I assume it was a manager, came in from the garage area and asked if I needed help and I said yes. He then shouted to all the clerks there that someone needed to help me which they then did. other than that your process was very organized and very user-friendly except paying the bill.
10/19/2024
Ruth A. VERIFIED CUSTOMER
I've been going here for years and this is the best representative I've had but all have been good
10/19/2024
Kenneth C. VERIFIED CUSTOMER
David did an excellent job solving my concerns and keeping me informed about progress on my car.
10/19/2024
Khadup G. VERIFIED CUSTOMER
Service is excellent and I will appreciate for William Sindberg for giving me all the details about my car and thanks for smart motor service center
10/19/2024
David B. VERIFIED CUSTOMER
Received a text message my car was ready to take home, waited 10 minutes and went to service counter. Staff were slow in waiting on me. Informed me the paperwork was not ready. Waited another 12 minutes and was called to the counter. Sent to a second counter and waited another 5 minutes for staff to process the bill and payment. What acwasre of mine ascwell as your staff time. Cann't you get you act better coordinated??? Don't send a text that the car is ready to take home until you can present the billing paperwork!!!!!!
10/19/2024
Charlene U. VERIFIED CUSTOMER
I feel like I would get better service if I was a man. Always feel like service could care less
10/19/2024
Joseph E. VERIFIED CUSTOMER
Noah was great to work with and very helpful!
10/19/2024
Lisa C. VERIFIED CUSTOMER
I fill out every survey I get from Toyota and will plan to do so this time.
Lisa
10/19/2024
Michael C. VERIFIED CUSTOMER
Ian made our experience so much better and we'll look forward to working with him in the future.
10/19/2024
Chris B. VERIFIED CUSTOMER
Melissa was very friendly, thorough, knowledgeable and communicative. I appreciated her service.
10/18/2024
William H. VERIFIED CUSTOMER
No problems, wait time good
10/18/2024
Chad S. VERIFIED CUSTOMER
I got more tires rotated and the tire pressure sensor light was on when I started my truck in the parking lot when I picked it up. How can that be? I thought maybe it would just shut off after driving away, but it didn’t all day. Now I’m going to have to bring it back in sometime to get checked when that should have been addressed already.
10/18/2024
Dennis N. VERIFIED CUSTOMER
He was very thorough and his explanations. And a pleasant personality.
10/18/2024
John W. VERIFIED CUSTOMER
Your online scheduling program is confusing. I scheduled an appointment for dropping off the vehicle , but planned to wait. I was taken care of very well but was told the program does not indicate when dropping off to wait is not available? My advisor indicated he has brought this issue to management with no response . As a new customer who recently bought a new vehicle I think your service scheduling could be improved.
10/18/2024
Melodie P. VERIFIED CUSTOMER
Your service is always great ! Above and beyond professional service from Ian and your whole organization. Many thanks to Ian and the whole team.
Melodie P
10/18/2024
Raynold A. VERIFIED CUSTOMER
A Toyota battery purchased from smart motors in august 2022 should not have needed to be replaced!
10/18/2024
Michael G. VERIFIED CUSTOMER
The service I received was very professional and expedited. All smart employees were personable and professional!