Communication was excellent and the setvice was timely.
10/23/2024
Alt Joint. VERIFIED CUSTOMER
All around great!
10/23/2024
Krissy K. VERIFIED CUSTOMER
it was good
10/23/2024
Jackeline H. VERIFIED CUSTOMER
I know you guys just employees but the Toyota company **** you guys charged almost $500 for nothing :(
10/23/2024
Michael K. VERIFIED CUSTOMER
I have been a Smart Toyota customer for about 20 years. William was fine and helpful to me personally, but the overall atmosphere and changes in how things are structured seems to be changing at Smart. I will take my business elsewhere. I prefer not to elaborate on this venue.
10/23/2024
Mary M. VERIFIED CUSTOMER
My service was great. I knew I needed new tires and was able to get them today. The team did a great job!
10/23/2024
Guido P. VERIFIED CUSTOMER
I was happy with the overall service and timely information
10/23/2024
Jason P. VERIFIED CUSTOMER
Mallory and Co did a fantastic job. 5 stars
10/23/2024
Kathleen W. VERIFIED CUSTOMER
Short version: an alignment was recommended. I expected that and said yes, please do it. New tires were recommended. I expected that. I had done my research and thought the price was too high so said no to the tires. “Someone “ decided that if I wasn’t buying the tires I couldn’t get the alignment. Very frustrated with the entire visit. Of lesser importance, my appointment was for 10:00am and no one looked at the car until 2:00pm. I needn’t have made arrangements for the entire day. After many years of commitment to Smart, I am unlikely to be back.
10/23/2024
Kathryn M. VERIFIED CUSTOMER
Friendly and efficient
10/23/2024
Lila C. VERIFIED CUSTOMER
Very professional !!
10/23/2024
Chariss L. VERIFIED CUSTOMER
Explain every thing simply so I could understand it and was very polite!
10/23/2024
Natasha M. VERIFIED CUSTOMER
Joel was easy to work with. He was polite and explain service that my car needed in details.
10/23/2024
Susan B. VERIFIED CUSTOMER
I overheard a couple from Illinois that was having their car serviced. They were so impressed with Smart… the friendly staff, how big and clean it is. Thought you might like to know.????
10/23/2024
Kenneth F. VERIFIED CUSTOMER
Good job!
10/23/2024
Kathryn H. VERIFIED CUSTOMER
Eric was really wonderful
10/23/2024
Rigoberto A. VERIFIED CUSTOMER
Gregorio was very kind the day of the service
10/23/2024
Gregory W. VERIFIED CUSTOMER
Joel was very efficient at explaining the work to be done and going over the statement. Very pleasant to work with
10/22/2024
Braden K. VERIFIED CUSTOMER
Noah was extremely patient and attentive, he went above and beyond to try to assist even though the waiting area was extremely full and he had a lot of customers and multi-tasking to do. Even so, he showed no signs of stress or exasperation. He took the time to explain the inspection that was done on my car and even told me he checked the rotors himself. I really appreciate his customer service skills. However, the issue was that there was an insurance policy through Fidelity that was previously attached to the vehicle—in the past agents were able to look it up and apply it to the invoice. Noah could find no record of this policy, I was under the impression that previous agents had linked the policy to the account so that it wouldn’t be an issue the next time. Someone had broken into my car and removed everything from the glove box, so I didn’t have the owner’s manual or record of the policy, but if previous agents would have noted the account it wouldn’t have been an issue. It’s frustrating to be in that situation with a room full of other people waiting and for the agent not to have the information he needs for the policy.
10/22/2024
Joe L. VERIFIED CUSTOMER
The team showed compassion with their work. Thank you.