Smart Motors Toyota Auto Repair Service

The 10000 mile service and programming of my second FOB took nearly 3 hours. Jesse was good to work with but that length of time for routine service is way too long.

Sean was very attentive, listened to what I said at check in when I arrived. Very satisfied with the whole experience. The time I had to wait for service was perfect and expected. SeN was very professional.

Nice folks working the shop/ counter.

Proofreading itemized billing. charges for diamond fusion windshield treatment. Labor costs were added to bill for application which was already a prepaid purchase. Unable to itemize the miscellaneous materials charges/fees upon inquiry. Unclear if customer was also charged for diamond solution itself. Service Count on the bill was incorrect for number of times the application had been performed. Number already entered at 10 of 14 and tech indicated it was not performed at visits of 20k, 25k miles. This was a net max visit 7 including purchase time zero treatment. But more likely may only had been treatment 2-5 at most. Tires deflated about 4 pounds from where they were upon arrival. Vehicle was set to 35 psi cold on tires as recommended, but left with 31 on each. Confusion on bay # to use. Express bay 5-8 were closed but appt instructions indicated to arrive there. Stalls 1-4 were two deep already with vehicle queue. Slow to begin check in. Numerous customers waiting for staff with an iPad and unable to register with main desk. Appt began far later than scheduled slot despite arriving early. Another sales pitch for prepaid service contract was made but have declined this on multiple previous visits. A nuisance when bill accuracy is already an issue. Originally had to call to book appt because website was not working to complete appointment.

Another great experience at Smart. Thanks!

Thanks

Will was friendly and knowledgeable. The service was on time.

Joseph did a great job! He was professional, courteous, and competent! He is a credit to your company! Patricia B

Smart employees are always polite and very geniune.

I’ve always been happy with Smart motors service. Today everyone I spoke to was very nice and knowledgeable as usual. Very through and quick. Thank you.

I was fortunate to get in for service with a minimal wait but was unhappy for the length of time it would have taken to schedule service through the service department. I was told it'd be several weeks to make an appointment.

Great service.

No comments

I really appreciate Melissa’s understanding of my situation and how quickly she worked to resolve the problems with my car. She had excellent clear and swift communication. She was thorough in reviewing the diagnostic report and was transparent in cost estimates. Next time I need repairs, I will request Melissa by name!!!

The staff was extremely focused and I was in and out in less than 45 minutes. I also had a question about my light sensor and even though there was not a solution, I did get an acceptable answer that I understood.

The worker needs to focus on the client’s needs This is the second incident they did not do what I asked for It seems there is miscommunications between the person who check in and the person who does the work Very annoying

Well done from start to finish!

My name is spelled Tristram not Tristran, but other than that it was great!

You welcome

Technological glitches- your texting of progress reports is confusing and often duplicative. Costs are hidden and seem to grow.