Paul was exceptional as my service agent. His efficient and congenial manner especially impressed me. He also thoroughly and patiently provided information and instruction to an operation feature I questioned about my vehicle.
11/23/2024
David D. VERIFIED CUSTOMER
Very excellent service thank you
11/23/2024
Theodore P. VERIFIED CUSTOMER
Very pleased
11/23/2024
Ari L. VERIFIED CUSTOMER
I wrote a note in the appointment when I scheduled it about a squeaky break and instead of anyone telling me what’s up with it or fixing it I instead just got charged $2 for someone to read my message which seems ridiculous. Then, the airbag and seatbelt warning lights for the front passenger seat were still on erroneously after the appointment. I didn’t want a tire rotation, but after researching what was in the service package I requested for the appointment I now understand why they did that even though I had literally just the prior week switched out my summer tires for all-season tires, so that was totally a waste of everyone’s time. Speaking of time, my dad went to the appointment and waited for over 1.5 hours, by the end of which he asked if the car was ready and he was told something about them not knowing where the car was. Ugh. It was just all a complete mess. Ah well. At least it only cost me $30 and my dad only lost 2 hours of his life. It could have all been much worse.
11/23/2024
Matthew H. VERIFIED CUSTOMER
Joel was excellent to work with and made the process go smoothly from arrival to departure. Keep up the great work!
11/23/2024
Irene E. VERIFIED CUSTOMER
Paul Frederick was an excellent service advisor and I would to work with him again.
11/23/2024
Kabura M. VERIFIED CUSTOMER
Joey was very knowledgeable, approachable, friendly, patient and accommodating. He exceeded customer expectations!
He’s a great Smart Motors Toyota Ambassador, and represents the company very well!!!
11/23/2024
Savannah M. VERIFIED CUSTOMER
Thanks for your wonderful work!
11/23/2024
Tracy T. VERIFIED CUSTOMER
Eric could not have been more kind and helpful.
He went above and beyond in trying to help me sync my car and phone
He also provided us with information about a new tire when we need one.
Great job Eric
11/23/2024
Patricia S. VERIFIED CUSTOMER
Very polite
11/23/2024
James S. VERIFIED CUSTOMER
Satisfied
11/22/2024
Shelley W. VERIFIED CUSTOMER
They did a wonderful job on our vehicle. Thank you so much
11/22/2024
Christine T. VERIFIED CUSTOMER
My husband noticed the front light was out so I came to Smart and I had my disabled son in the back and the guy was nice enough to wave to him.
We waited inside and it was very pleasant,
Thank you!
11/22/2024
Ahmed Y. VERIFIED CUSTOMER
This was the worst experience at any service place let alone a Toyota certified place. I would like to open a formal complaint and escalate the way I was treated and the poor service I received on my 2023 Toyota vehicle. I took down the service managers name and was planning on reaching out to the global customer service department to file my complaint
11/22/2024
Mark C. VERIFIED CUSTOMER
The service I received was excellent, all questions I had were answered. And my vehicle was ready the next day. And I had a very nice rental until my car was ready. Great customer service!
11/22/2024
Cesar C. VERIFIED CUSTOMER
Good service, they attention so profesional
11/22/2024
Steven S. VERIFIED CUSTOMER
excellent service
11/22/2024
Evelyn F. VERIFIED CUSTOMER
Dave seemed more at ease with the front office members compared to the last year or so. More smiles, more focused
Nice to see everyone a bit more on the happy side like it used to be. Awesome!
11/22/2024
Elizabeth S. VERIFIED CUSTOMER
Eric was articulate, very professional and so helpful!
Thank you Eric.