David was great! He provided excellent customer service to me. Very knowledgeable and kind.
11/22/2024
Chantel B. VERIFIED CUSTOMER
I had an appointment scheduled for 5:00pm for a 5,000 mile vehicle check in. It was a simple tire rotation and inspection. I did not leave until 6:30! No one updated me or told me they were running behind. There were people that came in after me and left before me. What’s the point in making an appointment if they take walk ins first? Very, very frustrating! Oh and then when I got to my vehicle, the warning indicator was still on and had not been reset so I had to go back in! Very disappointed with my first vehicle check in.
11/22/2024
Pubudu K. VERIFIED CUSTOMER
He was very responsive. And made sure to finish very quickly.
11/22/2024
Shanice K. VERIFIED CUSTOMER
Thank you always
11/22/2024
Ryan B. VERIFIED CUSTOMER
I appreciate Dave working with me and getting this resolved. I hope we can work together in the future.
11/22/2024
Erin B. VERIFIED CUSTOMER
Very informative and thorough
11/22/2024
Richard P. VERIFIED CUSTOMER
All good!
11/22/2024
Debora Mae. VERIFIED CUSTOMER
Wasn’t as long of a wait as they estimated so
That was a plus. Thank you
11/22/2024
Haile B. VERIFIED CUSTOMER
You always do a very reliable work, thank you.
11/22/2024
Michael H. VERIFIED CUSTOMER
Friendly, professional staff!
11/21/2024
Kathleen H. VERIFIED CUSTOMER
Always friendly and respectful.
11/21/2024
Ronald F. VERIFIED CUSTOMER
She was very helpful and friendly, I told my wife to ask for her on her next visit.
11/21/2024
Stephen G. VERIFIED CUSTOMER
Good job!
11/21/2024
Kathie N. VERIFIED CUSTOMER
The service was great, as usual. My only minor complaint was that the waiting area was very congested, and not very welcoming. Very different from the waiting area in the showroom.
11/21/2024
Christopher B. VERIFIED CUSTOMER
I was greeted when I arrived and confirmed what services were being provided today. Additional services (replacing air filters) were recommended . I am very happy with the service I received today.
11/21/2024
Cami B. VERIFIED CUSTOMER
I waited 3 hours for a tire rotation and oil change. There was a text sent to me which I was not aware I had to reply to in order for the technician to continue working. If someone would have told me that would be the process, I would think it could have saved me a bit of time in your waiting room. I’ll be requesting a loaner vehicle when I schedule my next appointment.
11/21/2024
Kenneth R. VERIFIED CUSTOMER
Very much on time!
11/21/2024
Victoria S. VERIFIED CUSTOMER
I had a scheduled appointment anstill waited over an hour before getting service. Unacceptable!!!
11/21/2024
Teresa G. VERIFIED CUSTOMER
Joey was helpful and did an excellent job of keeping me updated. Many thanks.
11/21/2024
Christopher R. VERIFIED CUSTOMER
Alyssa provided a great experience. The rest of the service department was a pain to work with. Had a scheduled appointment with a drop off the night before. My car was not looked at until after three and the tech working on it was leaving too soon to do the work. Forced us to leave it another night, the worst night of the week causing me to cross the Isthmus several times today after the appointment was scheduled for yesterday . What is the point to scheduling an appointment for a day that works to have you all blow me off to a day that is horrible? Makes me think East Toyota is a better option for the next purchase.