Quick service and great recommendations for next time
3/21/2025
Denise S. VERIFIED CUSTOMER
I don’t have any concern about the quality of the work performed, but waiting over 3 hours for an oil change and replacement of a 12 volt battery is unreasonable. When I called almost a month in advance to make the appointment and asked about how long it would take, the estimated time was far less or I would have opted to have someone pick me up when I dropped off the car.
3/20/2025
Nancy T. VERIFIED CUSTOMER
good job by all at the service dept
3/20/2025
Cheryl C. VERIFIED CUSTOMER
I was quoted $35 on the phone when scheduling todays appointment. When I arrived was told $50. Manager agreed to bill me $35. Not happy added incidental 18% fee ($6.95)without notification until payment was presented. When asked what are incidental’s are they said items needed to change tires, like cleaning rags, gloves, etc! Unbelievable!
3/20/2025
Robert T. VERIFIED CUSTOMER
Caleb was great. We will seek him out if possible next time!
3/20/2025
Jon H. VERIFIED CUSTOMER
Caleb is a quality professional!!
3/20/2025
Vanessa H. VERIFIED CUSTOMER
Jenna and team saved my tail this morning. I had a leaky tire and needed to travel all week for work. Appreciate your help on the tire fix today????
3/20/2025
Logan B. VERIFIED CUSTOMER
Got me in quickly and fast oil change. Eric was thorough and friendly.
3/20/2025
Georgene P. VERIFIED CUSTOMER
Greg was excellent! He helped me search for available coupons online (there was one), and was very thorough in keeping me informed about my service. He’s a wonderful ambassador for Smart Toyota!
3/20/2025
Patricia E. VERIFIED CUSTOMER
It’s great being able to make a service appointment. Please keep this.
3/20/2025
Marc W. VERIFIED CUSTOMER
Very smooth and efficient service experience.
3/20/2025
Thomas C. VERIFIED CUSTOMER
He texted me and kept me informed
3/20/2025
Lindsay A. VERIFIED CUSTOMER
Eric was efficient, professional, and respectful. He explained everything in simple clear terms and kept me updated the entire time throughout my Cara service. Was a great experience I’d be happy to work with him again!
3/20/2025
Erik E. VERIFIED CUSTOMER
Melissa gave wonderful customer service! She let me know well in advance that my car may need to stay over night which was helpful for planning my week. She was attentive and kept me updated through out the process.
3/20/2025
Elizabeth W. VERIFIED CUSTOMER
This was my first experience and it was wonderful! They were so kind and efficient!
3/20/2025
Jeanna S. VERIFIED CUSTOMER
Sean did a great job. He was communicative, informative, friendly, and my appointment was completed very quickly.
3/20/2025
John R. VERIFIED CUSTOMER
Not her fault. Your schedulers represented that a needed part was in but it wasn’t so you wasted my time!
3/20/2025
Tatsiana K. VERIFIED CUSTOMER
professionally and on time
3/20/2025
Mark R. VERIFIED CUSTOMER
Everything with Paul was fine. However, when I got into my car, my dash cam was taken down and the cables were also removed. They were sitting on the passenger seat. Nobody let me know that had happened. I had to follow up on the issue. Someone should have communicated with me in advance. The service manager Sam and I had a few calls back and forth and he discovered what happened and let me know. It was a misunderstanding with the wrong car, but it could have been avoided if my car was locked. It’s unfortunate situation. I was offered to come back and they would cable it back up for me. But, the time it would take me to go back, wait for someone to do that and then drive back home would be a lot of hassle and wasted time. I said I would do it myself.