He provided the assistance needed and answered questions. Thank you!
3/22/2025
Jerilyn S. VERIFIED CUSTOMER
The 2 gentlemen who greeted me when I arrived both smiled and said hello and welcome! I thought that was so nice! However, Mallory kept me waiting in the service drive up for 10+ min and when she walked to my car she acted irritated and annoyed. She made little to no eye contact and did not introduce herself. Customer service 101 is to say hello and tell the customer your name, maybe even a smile! I politely explained why I brought my vehicle in but she still acted extremely unfriendly. My car was at the dealership for 9 hours. Nothing was fixed. I left feeling frustrated. When I was finally checking out with Mallory I asked why a service person had to drive my car 27 miles in order to check the brakes. She just launched on me and was very dismissive. This was my first experience with service at Smart and I’m so disappointed. I understand that it is a hard job but I didn’t do anything wrong. If Mallory is frustrated with her job she shouldn’t take it out on the customer. I hope someone reads this and I hear feedback, thank you. Jerilyn S
3/22/2025
Susie G. VERIFIED CUSTOMER
caleb was very helpful & explained everything to me. Also very curtious.
3/22/2025
Jason P. VERIFIED CUSTOMER
5 stars for Mellissa, A+ service
3/22/2025
Mary G. VERIFIED CUSTOMER
I wasn't happy that I had to drive 25 miles the day after for my car. But apparently that was corporate not giving the dealership the parts ahead of time so the customer can get their car the same day. Mallory and all people at Smart Motors are wonderful.
3/22/2025
Rosalind P. VERIFIED CUSTOMER
Paul is very personal and helpful, easy to speak to for he makes you feel at ease. He is a great addition to the Toyota staff.
3/22/2025
Daniel C. VERIFIED CUSTOMER
I was completely satisfied. Service was completed promptly
3/22/2025
Jean P. VERIFIED CUSTOMER
Thank you for walking me through the process Melissa! I appreciated the heads up regarding the crack on the part. I'm delighted the piece has been reordered and should be in early next week. I am grateful I don't need to leave my car again and can drive up at my convenience to have the final part put on. Thanks for your honesty. Happy the majority of the work was completed today
3/22/2025
Patrick M. VERIFIED CUSTOMER
Caleb did a great job!
3/22/2025
Michael M. VERIFIED CUSTOMER
Mallory was wonderful-professional and kind! Margaret Martin
3/22/2025
Robert A. VERIFIED CUSTOMER
I have already contacted Justin Ganser, and I also spoke with his manager Sam Petro. I will be bringing my vehicle in again on March 25 to resolve some of the issues.
3/21/2025
Marvin H. VERIFIED CUSTOMER
All went well as expected.
3/21/2025
Samer K. VERIFIED CUSTOMER
I was told that I could not get the services that I had selected to receive before my appointment. "We don't really do that here"
I booked my appointment through the app and selected all the basic dealer.Recommended services such as torquing propeller shaft and other items that I was told I could not get done. This seems very wrong.
3/21/2025
Brittany S. VERIFIED CUSTOMER
Thanks for getting it done so quick!
3/21/2025
Eileen S. VERIFIED CUSTOMER
Melissa kept me informed at each step. I was well aware of the progress and what was being done. I never felt pressured , but was given options.
3/21/2025
**** A. VERIFIED CUSTOMER
I was told my tires were in stock but when I got there they were not. They told me they would order them but they weren’t there by the date I was told. I was very disappointed in everything other than the service from my technician. He was very professional and is the only reason I will be coming back.
3/21/2025
Marcia M. VERIFIED CUSTOMER
She was a professional in every way
3/21/2025
Marjorie O. VERIFIED CUSTOMER
I have always been satisfied with your company, and I always recommend you to other friends and family.